Branch Accounting Support Officer

Posted 1 day ago

Branch Accounting Support Officer

Mak eing: Makati

Job Description

PSO Manila, part of the Pepper Group, is a shared service facility supporting Australian and New Zealand lending operations. Based in Taguig, Philippines, PSO Manila employs over 400 Filipino employees. The Pepper Group is a global credit provider operating in the UK, Ireland, Europe, Asia, and Australia. For more information, please visit the Pepper Group website or their Facebook page.

Responsibilities

• Deliver exceptional service and maintain a high level of professionalism when assisting brokers via chat and phone, in line with service standards and guidelines.
• Respond to broker inquiries related to mortgage products through multiple channels, including phone, email, and written correspondence.
• Promote and enforce credit and operational best practices across the team to uphold quality and consistency.
• Effectively manage risk by ensuring adherence to policies, quality standards, and operational procedures.
• Deliver exemplary service to both internal and external customers, ensuring a consistently high standard of support.
• Maintain clear, timely, and effective communication throughout the loan application process, including accurate handling of contact details such as phone numbers, email addresses, and mailing information.
• Ensure all external communications meet the company's quality standards and reflect the company's commitment to professionalism and excellence.

Selection Criteria

• Candidate must possess at least a Bachelor's/College Degree in any field
• Excellent verbal and written English communication skills
• Minimum of 2 years of Customer Service experience in a Contact Centre environment
• Experience in Mortgages, Credit/Assessments and Settlements will be an advantage
• Ability to adapt to a fast-paced environment
• Strong organizational and management skills
• Positive disposition and can-do attitude
• Keen attention to details
• Ability to work with minimum supervision

Taguig, National Capital Region ₱ - ₱ Y Colcap Servicing Pty Ltd - Philippine Branch Office

Posted 1 day ago

Principal Accountabilities

• Contact customers and brokers to collect applications and supporting documents.
• Respond to enquiries and maintain accurate records of interactions.
• Enter application data and lodge valuation requests in relevant systems.
• Liaise with brokers and external parties and perform ad-hoc tasks as needed.

Qualifications

• Experienced in sales, customer service, and loan processing with hands-on knowledge of LoanApp, Simpology, and CoreLogic.
• Communicates confidently and engages clients with strong presentation and writing skills.
• Applies analytical thinking to solve problems and meet deadlines under pressure.
• Detail-oriented, self-motivated, and collaborative with strong Microsoft Office skills and a commitment to quality.

Posted 1 day ago

Sales Support Officer

Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

What is a Sales Support Officer?

We are seeking a Sales Operations Specialist to support our sales team by managing the end-to-end Configure, Price, Quote (CPQ) process and ensuring data accuracy across our sales systems. You will play a key role in helping the team deliver accurate quotes, purchase orders, and invoices, while keeping our CRM up to date and ensuring a smooth sales cycle.

This role is ideal for someone who is detail-oriented, process-driven, and eager to contribute to the efficiency and success of the sales team. Training will be provided on all tools and processes.

What will be your main responsibilities?

• Manage the full CPQ process (quoting, purchase orders, and invoicing) to support the sales cycle.
• Enter, update, and maintain accurate records in the CPQ tool and CRM system.
• Ensure quotes and documentation are accurate, timely, and aligned with sales processes.
• Identify and apply process workarounds when required, ensuring minimal disruption to sales activities.
• Collaborate with the sales team to support deal progression and provide operational assistance.
• Use Microsoft Excel for reporting, data validation, and supporting sales-related activities.

What are we looking for?

• Proficiency in Microsoft Excel (required).

Familiarity with:

• CRM: HubSpot
• Accounting: QuickBooks
• (experience in these tools is welcome but not required; training will be provided)

• Strong attention to detail and organizational skills.
• Ability to follow structured sales processes while adapting to exceptions.
• Effective communication skills and ability to work independently in a remote setting.

What We Offer

• Full-time remote role aligned to AEST business hours.
• Training and onboarding on all sales systems and tools.
• Exposure to global SaaS sales operations and CPQ processes.
• A collaborative and supportive team environment where your contributions directly impact sales success.

Technical Support Officer

Posted 1 day ago

Role overview

The Technical Support Officer is a highly skilled product and service expert responsible for providing advanced technical solutions, quality assurance insights, and repair strategy support to the dealership network. This role ensures that technical concerns are resolved efficiently and accurately, while also driving defect trend analysis, recall/campaign compliance, and readiness for advanced vehicle technologies (including EVs and PHEVs). This position also plays a key role in ensuring workshop teams are well-equipped with updated diagnostic knowledge and tools.

Key responsibilities

• Provide remote and on-site support to dealership technicians in diagnosing and resolving advanced technical issues
• Monitor recurring technical concerns across models and VINs, prepare defect trend reports, and escalate to regional teams when needed.
• Lead the implementation and compliance tracking of all technical bulletins, campaigns, and recalls.
• Ensure Right First Time (RFT) repair rates are sustained and recommend methods to avoid repeat repairs.
• Conduct quality checks on high-value or safety-related repairs.
• Serve as the local expert on EV and hybrid system diagnosis, BMS Management, and HV Safety protocols.
• Creative and distribute internal technical newsletters, bulletins, and best practice guides.
• Provide coaching and technical workshops for dealership technicians and frontliners.
• Maintain close collaboration with Regional Technical Teams for case management and product feedback.
• Analyze warranty trends and ensure repair methods are in line with policy compliance and cost-efficiency.

Qualifications

• Graduate of a Bachelor's Degree in Mechanical or Automotive Engineering, or any related technical discipline
• At least 3 years of work experience in advanced automotive technical including diagnostics, technical case resolution, and field support
• Willing to travel to conduct technical support when needed
• Strong automotive technical knowledge across multiple vehicle systems
• Automotive Technical Certifications are highly desirable

Job Types: Full-time, Permanent

• Company Christmas gift
• Company events
• Flextime
• Health insurance
• Life insurance
• Paid training

Technical Support Officer (Pasig City)

Pasig City, National Capital Region ₱ - ₱ Y Orchid Cybertech Services, Inc.

Posted 1 day ago

Job Description

• Task and Responsibilities: Monitors network performance, provides level 2 support to Retail Service Providers (RSP) and provisions orders across all technologies - FTTB, FTTH, FTTN and HFC.
• Provide 1st level contact for technical inquiries, updates, outages and resolutions to RSP.
• Properly generate, analyse, and interpret reports.
• Accurately communicate and escalate technical issues.
• Track, route, and direct technical problem-solving process.
• Deliver excellent customer service by providing correct and timely updates.
• Knowledge in retail provisioning, logistics, and retail technical escalation process.

Qualifications

• Candidate having a degree in IT or Computer related course is preferred.
• General understanding of network VDSL, HFC, FTTN, FTTB, FTTH, and DSLAM.
• Comfortable in speaking English. Technically minded with excellent oral and good written communication skills.
• Willing to handle multi-faceted tasks at a time.
• At least 2-year experience in a Telco retail Helpdesk, or Telco retail Provisioning and Logistics. Some Telco Corporate Helpdesk experience beneficial but not essential.

Makati City, National Capital Region ₱ - ₱ Y Security Bank Corporation

Posted 1 day ago

Auto Loan Sales Support Officer - Security Bank

Role: Lead a team of Sales Support Assistants and Admin Assistants handling post-approval activities to ensure timely review and booking of approved auto loans in coordination with Sales Channels, Mitsubishi Dealers, and other units to achieve volume targets.

Responsibilities

• Oversee a pool of Sales Support Assistants and Admin Assistants for an assigned Auto Loans Sales Channel.
• Coordinate with Sales Channel Team Heads and Mitsubishi Dealers on requirement completion, booking status and projections.
• Handle complex accounts requiring approval escalation due to deviation or deferment of requirement based on Pre-booking guidelines.
• Review accounts and ensure timely issuance of credit advice considering completion of requirement and accuracy of information.
• Track issued Approvals to ensure timely booking of auto loan accounts.

What we're looking for

• At least 5 years of experience, preferably in automotive or auto finance
• Good understanding of auto loan documentation and its legal aspects
• Awareness of regulatory policies and guidelines
• Detail-oriented

About Security Bank

Security Bank is a leading Philippine bank with strong capital and a history dating to 1951. We are recognized as an Employer of Choice with diverse benefits and work-life balance.

IT Support Officer

Posted 1 day ago

Job Description

• High growth, fast paced global EPCM company
• Collaborative and close-knit team
• Leverage your previous experience to excel your career

Company: Lycopodium Philippines

We are recruiting for an IT Support Officer to join our Manila team. Tasks include

• Action all incoming tickets in Helpdesk system; resolve L1/L2; escalate L3
• Handle security alerts, software requests, access management, MFA, and site setups
• Maintain Confluence, Freshservice and asset lifecycle

The benefits

• Career progression, flexible work arrangements, diverse initiatives

We encourage diversity and equal opportunity. Please submit your CV by applying.

Business Support Officer

Makati City, National Capital Region ₱ - ₱ Y Bank of the Philippine Islands (BPI)

Posted 1 day ago

Job Description

Onboarding and compliance for Agency Partners or merchant clients, platform user management, enrollment, and contract renewal tracking. Consolidation of product group reports for management reporting and performance monitoring.

Responsibilities

• Validate onboarding documentation for Agency Partners or merchant clients
• Check and enroll merchant clients to EN\'s P2M portal
• Approve enrollment requests of agency partners to AB Platform
• Monitor day-to-day operations and escalate issues
• Coordinate with Business Support and Platforms Heads
• Consolidate product group reports and facilitate referral payouts
• Renew/cancel/terminate Agency Partners per policy
• Ensure compliance with internal and regulatory policies

Qualifications

• Bachelor\'s Degree in business and/or marketing-related field
• 2-3 years in documentation, risk management, BSP/SEC regulatory a plus
• MS Office, Program Management, Analytical skills

Insights Support Officer

Posted 1 day ago

Job Description

Gather, generate, analyze, and interpret data to support strategic decision making. Requires strong analytical skills and data visualization capabilities.

What we are looking for

• Bachelor\'s degree in Business, Marketing, Market Research, Statistics or related
• 2-3 years in market research, data analytics, or similar
• Proficient in MS Office, Power BI, and data management tools
• Strong data storytelling and visualization skills

Data privacy notice: By applying you agree to Pepsi-Cola Products Philippines, Inc.\'s Data Privacy Policy.

Application Support Officer

Makati City, National Capital Region ₱ Y DAPL IT Services

Posted 1 day ago

Job Description

• Minimum 7 years in systems support or IT operations in banking/financial services
• Proven leadership of system support teams and end-to-end operations (ProcessMaker or Loan Origination Systems)
• Experience in process optimization, change management, and project management
• Strong understanding of lending, credit approval, and loan origination

Job Type: Full-time

Application Question(s):

• Salary expectations?
• Willing to work in Makati 2-3x a week?

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