Technical Support Representative

4 weeks ago

Manila, Philippines Rulls Cellphones and Accessories Inc. Full time

On-site - Manila No Exp Required High/Senior High School Full-time Job Description Job Training Basic knowledge in computer repair, printer repair, network and CCTV installation. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Diagnose and resolve technical hardware and software issues. Respond to customer inquiries via phone, email, or chat in a timely manner. Document all technical issues and resolutions in the support ticketing system. Collaborate with other team members to enhance service efficiency and customer satisfaction. Requirements Educational Qualifications: High School diploma or equivalent; additional certification in IT would be a plus. Experience Level: 0–2 years of experience in a technical support role or customer service. Skills and Competencies: Strong problem-solving skills and the ability to troubleshoot technical issues. Qualities and Traits: Excellent communication and interpersonal skills. Responsibilities and Duties: Commitment to providing outstanding customer service and support. Working Conditions: Ability to work flexible hours including evenings and weekends as needed. Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately. withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr

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