Associate Technical Support Representative

3 weeks ago

Manila, Philippines TapTalent.ai Full time

Associate Technical Support Representative About the job Associate Technical Support Representative We're Hiring: Associate Technical Support Representative Job Summary: As an Associate Technical Service Support Representative, you will work directly with POS customers (which are merchants, often in a retail and restaurant setting) in a call center environment. During your interaction with our customers, you will provide first-level technical support to end users by troubleshooting hardware, software, and networking issues. Typical support calls are related to: Basic network connectivity Basic Windows user settings and configuration POS (point-of-sale) software application support Software Upgrades File sharing Qualifications/Educational Requirements: At least 1 year technical and customer service experience , preferably in a call center environment. Intermediate computer skills required including email, internet, Microsoft Windows programs and Office applications, iOS products. Demonstrated ability to understand technical issues and troubleshoot technical issues with non-technical users. Demonstrated understanding of specialty retail operations and technology requirements. Prior experience in specialty retail strongly preferred. High School Diploma or equivalent required Willing to work onsite in Vertis North, Quezon City Can start onJANUARY 27, 2025 Major Job Responsibilities/Duties: In a customer service call center, provide first-tier support for retail stores and restaurants using the client's point-of-sale software solutions. Resolve end-user issues through step by step instructions related to hardware, software and networking support. Field incoming support requests submitted through phone calls, emails, or on-line chat rooms. Log all support requests and escalations in ticketing system. Use remote connect capabilities to resolve issues when necessary Skills Network Connectivity iOS Computer Hardware Troubleshooting Point of Sale (POS) Systems Computer Literacy File Sharing Microsoft Office Event Ticketing Software Solutions Ready to make an impact? Apply now and lets grow together #J-18808-Ljbffr

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