Routeguard Operations Manager

Routeguard Operations Manager – Manila

Mandaluyong, National Capital Region EPS Staffing

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Job Description

You will be responsible for, but not limited to, the followings

• Monthly Financial Reporting, which includes HC reporting (Database refresh, consolidation, financial review, and report preparation)
• Monthly Financial Reports for Head of Operations, APAC, which include Operations Financial, HC, Efficiency and Productivity
• Lead annual budgeting activity for Operations Financial, work with all stakeholders
• Deep dive alignment with Forward team for HC saves
• Liaise with Regional Consumer and Commercial Leads to get better understanding of the business and to provide better support for Operations Financial and Head Count matters
• Alignment with Ops leads on projects and to better understand the impact for those projects in terms of saves and BAU cost (i.e. CRM, Omnichannel, etc)
• Ops vendor Head Count management

Skills

• BA with strong Financial competencies, minimum 7 years’ experience in analysis work, not processing
• Analytical Skill with background in operations financial
• Self-starter with mínimal supervision
• Able to communicate with different stakeholders for information gathering as well as advice the team in terms of financial
• You are highly organized and structured in your approach, yet flexible enough to adapt to changing priorities.
• You possess excellent relationship management skills and be able to develop rapport remotely.

Experience

• Experience in a role with Insurance Business Operations was a key position objective.
• Experience working with stakeholders across different countries and cultures.

Qualifications

• Bachelor's degree or equivalent in Accounting, IT, Business, insurance or related field preferred but not required.

Job Types: Full-time, Permanent

Schedule: 8 hour shift

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Operations Manager

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Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description :

Your contribution to something big

• Taking responsibility : As Operations Manager you will manage day to day activities and drive strategic improvements of a customer service and back office support group. You create a customer focused environment that motivates and empowers your teams to deliver high quality and excellent performance Based on this you will be responsible to develop together with the client the service portfolio and technology landscape further
• Set the ground for excellence : The professional development of the team is in your responsibility. You will identify training needs and organize the respective upskilling if needed
• Implement reliably : You are able to analyze operational performance of your team and derive the right conclusions Proactive measure taking is part of the job as well as a transparent and effective communication towards clients and management

Qualifications :

• What distinguishes you
• Personality: Client oriented, team player strength in leading yourself and leading others, efficient communicator, open minded and highly motivated
• Working Method: result and future oriented, exceptional analytical skills, able to keep calm and organized even in stressful times proactive and striving for continuous improvement
• Experience: At least 3 to 5 years managerial experience in the BPO or shared service industry; Leadership experience of managing several teams; Client relationship development background
• Language: Excellent English communication skills
• Schedule: Day shift

Additional Information

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1

Operations Manager

Posted 3 days ago

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Permanent

This is a remote position.

The Operations Manager plays a key role in driving the overall efficiency of the company. This position is responsible for planning, directing, and coordinating daily operations while ensuring that organizational goals are consistently met. The role involves managing personnel and resources, streamlining workflows, and implementing strategies that promote productivity and cost-effectiveness. The Operations Manager also monitors performance, identifies areas for improvement, and ensures that all tasks and projects are completed accurately, efficiently, and within established timelines.

This is a remote position.

About My Amazon Guy: My Amazon Guy is a growing digital marketing agency with over 500+ employees and clients We are engaging, rewarding, and innovative. Our company aims to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of.

Responsibilities:

• Policy & Process Development: Develop and implement operational policies and procedures to improve efficiency, drive performance, and reduce costs.
• Compliance Oversight: Ensure all operations align with legal, regulatory, and industry standards.
• Performance Monitoring: Track operations through data analysis, initiate corrective actions, and recommend improvements.
• Process Optimization: Identify inefficiencies, investigate shortfalls, and design improvement strategies.
• Quality Assurance: Establish and maintain high-quality standards across all services and projects.
• Team Leadership: Supervise and mentor team members, conduct regular 1-on-1s, and ensure accountability for timely, accurate work.
• Documentation & Tools: Create comprehensive SOPs and serve as an expert in Google Sheets and workflow management tools.
• Client & Service Oversight: Review projects for upsell opportunities, call out potential breakdowns (e.g., order/automation issues), and resolve them proactively.
• Service Expertise: Become highly knowledgeable in the company’s full range of service offerings, from Full Service Management to specialized audits, optimizations, and creative services.
• Collaboration & Communication: Partner with other stakeholders, provide operational insights, and align strategies with company goals.
• Innovation: Stay up-to-date with management trends and process optimization practices, introducing new tactics that optimize operational effectiveness.

Requirements :

• Proven track record as an Operations Manager, or in a similar leadership role with experience in process optimization, compliance, and strategic operations management.
• Strong ability to lead, inspire, and develop teams, with experience in performance management, coaching, and conducting regular evaluations.
• Excellent written and verbal communication abilities, capable of clearly articulating strategies, providing feedback, and fostering collaboration across teams and stakeholders.
• In-depth knowledge of business management principles, operational best practices, and organizational strategy.
• Advanced knowledge of Microsoft Office Suite and G Suite, with demonstrated expertise in Google Sheets and the ability to create/manage complex spreadsheets.
• Strong analytical skills with the ability to assess challenges, identify root causes, and develop actionable solutions.
• Capable of setting long-term goals, anticipating challenges, and developing scalable processes that align with company growth.
• Ability to thrive in a fast-paced, evolving environment while managing multiple projects and priorities.
• Experience in service delivery and quality assurance, with a strong ability to identify upselling opportunities and ensure client satisfaction.
• Passion for staying up to date with emerging operational practices, tools, and technologies to keep the organization at peak performance.
• A dual-monitor setup is required (at least 8GB of RAM) - Must have at least 25 MBPS internet speed

Benefits :

• 40 hours a week, 8 hours a day
• Competitive salary base
• Permanent WFH setup
• Unlimited FREE access to MAG School courses and SOP Library
• Work schedule is in EST (Monday-Friday only)
• Opportunities for professional development and career advancement

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2

Regional Operations Manager

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Job Description

JOB DESCRIPTION :

- He/She oversees the standard and efficient day-to-day operations of all the mall in his/her area of assignment

- Develop a structured business plan for the mall covering all key components of mall operation

- Must be effective and consistent with regards to the implementation of policies, guidelines and procedures across all areas in conformance with the standards set by the company

- Develop and maintain a long term beneficial relationship with all existing tenants and retail groups to ensure continuity of business

- Takes action to improve customer services inside the mall

- Does daily, weekly, monthly projected itinerary to check the status of the mall within his/her area

Performs other job related duties as assigned

JOB REQUIREMENTS

- Graduate of Mechanical/Electrical Engineering, Marketing, Business Management, Commerce or other related course

- Mall Management

- Knowledgeable in all facets of mall operations With proven track record in handling mall operation procedures And standards

- Technical knowledge - Knowledgeable in building maintenance

- Competencies - Negotiation skills and tenant management

- Product Knowledge - Deep understanding in mall/retail industry

- Prerequisites - Available to work when needed including weekends and holidays

- License Electrical or Mechanical Engineer is a plus

- At least 4-6 years of working experience in the related field

- Preferably 4 years specializing in handling Mall operations and/or Building Management in a managerial capacity

- Excellent communication both written and oral skills

- Able to Interact, relate and negotiate with tenants in a highly professional Manner

- Well Developed leadership and decision making skills

- Reports and Presentation management skills

- People management and highly Organized

- Highly proficient in using MS Application (Word, Excel and PPT)

- English and Filipino

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3

Regional Operations Manager

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The same as above

JOB REQUIREMENTS

The same as above

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Regional Operations Manager

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The same as above

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The same as above

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5

Regional Operations Manager

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The same as above

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The same as above

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Regional Operations Manager

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The same as above

JOB REQUIREMENTS

The same as above

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Regional Operations Manager

Posted today

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The same as above

JOB REQUIREMENTS

The same as above

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