Operations Manager

3 weeks ago

Metro Manila Philippines Infinit-O Full time

Overview

Talent Acquisition | Financial Services | Recruitment Lead at Infinit-O

Job Summary:

We are seeking a detail-oriented, results-driven Operations Manager to lead and oversee service delivery for our Accounting Services in Infinit-O. The role involves managing day-to-day operations, ensuring SLA adherence, driving process improvements, leading teams, and delivering exceptional client satisfaction across accounting functions such as Accounts Payable, Accounts Receivable, General Ledger, Reconciliations, and Financial Reporting.

Responsibilities
  • Performance and Client Management
  • Creates Key Performance Indicators as basis to measure team’s performance
  • Monitors daily tasks based on Key Performance Indicators
  • Ensures all KPIs are all met to drive SLA targets
  • Keep team members updated regarding Policies, Procedures and Work Instructions change
  • Ensures client communication and transparency for projects and team updates
  • Leads in identification of process gaps and opportunities for improvement along with encouraging team members to execute innovative solutions
  • Manages Team Lead’s performance and evaluation
  • Provides assistance to team lead for any need for Process Improvement Plans to be initiated for non-performers
  • People Management
  • Supports employees in achieving set Development Plans
  • Helps in conducting appraisals for team members
  • Motivates, coaches, and guides the Team Leads by providing creative ideas and ways on how to carry out the respective tasks on a regular basis
  • Monitors the behavior of team members and apply corrective action for any non-conformance against company policies and procedures
  • Monitors Team Attendance Adherence on a regular basis. Regulate Leaves and Absences to provide full coverage. Apply corrective action for any non-compliance regarding company’s Attendance and Tardiness Policy
  • Manages attrition of the group
  • Nurtures team members by providing avenues for career/personal growth
  • Ensures payroll and all administrative functions required by Infinit-O for client members are timely processed and organized
  • Compliance: Quality & Information Security Management
  • Adheres to and implement Infinit-O's quality and information security policies and carry out its processes and procedures accordingly.
  • Protects client-supplied and generated for client information from unauthorized access, disclosure, modification, destruction or interference.
Qualifications
  • Bachelor’s degree in Commerce, Finance, or Accounting
  • MBA or professional certifications (CA, CPA, CMA) preferre
  • 8+ years of experience in a BPO or shared services environment
  • With at least 3 years in a managerial or service delivery leadership role.
  • Hands-on experience in managing accounting operations such as GL reconciliations, and month-end/year-end processes.
  • Strong understanding of financial reporting standards (IFRS, GAAP) and regulatory compliance.
  • Excellent people management, stakeholder communication, and client relationship skills.
  • Experience in using in ERP systems (e.g., SAP, Oracle, NetSuite) and MS Office Suite.
  • Experience with process improvement frameworks like Six Sigma or Lean is a plus.
  • Strong English written and oral communication and comprehension skills
  • Ability to work independently to conform to tight deadlines
  • Must be analytical and driven to achieve objectives
  • Organized and well-motivated to train and lead a team
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