Senior Operations Manager

Work Location: Pasay City/ Clark Pampanga

Who we are

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job. Here, you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

Awards

• FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
• Ethisphere named FedEx as one of World’s Most Ethical Companies in 2023

What you will do

The Senior Manager Operations will oversee and optimize logistics and supply chain operations with a focus on the semiconductor industry and related high-tech manufacturing sectors. The ideal candidate combines deep logistics expertise with a strong professional network within the semiconductor and logistics ecosystems. This leader is a proven driver of operational innovation, change management, and continuous improvement, ensuring high service quality and customer satisfaction across domestic and cross-border networks.

Essential Functions

• Lead and manage daily operations including handling, dispatch, transport scheduling, network control, and fleet management to ensure seamless freight movement and service assurance.
• Manage vendor relationships and contract sourcing to secure cost-effective, reliable freight and logistics services.
• Oversee domestic special services such as weight & balance, lift operations, spot management, and hub control centre functions.
• Ensure compliance with customs, export controls, dangerous goods regulations, and clearance administration for inbound and outbound shipments.
• Drive continuous innovation and digital transformation initiatives to enhance operational efficiency and service excellence.
• Develop and maintain key performance indicators (KPIs) and dashboards for operational monitoring, reporting, and improvement.
• Lead contingency planning, quality management, and risk mitigation strategies for resilient operations.
• Build and nurture strategic relationships within the semiconductor and logistics industries to expand business networks and capabilities.
• Coordinate vehicle and equipment maintenance programs and oversee return-to-work initiatives to support workforce well-being.
• Champion customer satisfaction by meeting and exceeding operational and service level expectations.

You will be a great fit if you

• Bachelor’s degree or equivalent in any discipline.
• Minimum of ten (10) years relevant experience in logistics or supply chain operations, including at least two (5) years in a management or leadership role.
• Strong knowledge of semiconductor industry logistics or related high-tech manufacturing supply chains is highly preferred.
• Demonstrated experience in transport scheduling, vendor management, contract negotiation, and freight forwarding operations.
• Solid understanding of customs clearance, export controls, and dangerous goods handling.
• Proven track record of leading innovation, driving change management programs, and delivering continuous improvement.
• Established professional network within the logistics and semiconductor industries.
• Excellent leadership, communication, and stakeholder management skills.
• Proficiency in operational analytics and reporting tools (e.g., Microsoft Excel, Power BI).

What you can expect

• Attractive remuneration package includes:
• Performance Incentive
• Medical and Life Insurance
• Allowance/s
• Career Growth and Personal Development
• Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects
• Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be
• Work-life balance programs including hybrid work arrangement: WFH (work from home) and office
• Health & wellness, employee assistance, and rewards and recognition programs
• Special employee discounts on shipping, travel, and more

Our Commitment to Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested to join Team FedEx?

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.

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