Client Success Officer

4 days ago

Philippines Fibo Lim Group of Companies Full time ₱240,000 - ₱300,000 per year

About Us

At FIBO LIM Group of Companies, we are committed to transforming lives through personal development, business education, and innovative ventures. Our team is built on passion, purpose, and performance. Now, we're looking for a dedicated Client Success Officer to help us grow and nurture the people behind the brand.

Position Overview

The Client Success Officer is responsible for ensuring client satisfaction, retention, and long-term success. This role bridges the gap between sales and service delivery, ensuring that clients achieve their desired outcomes and continue to see value from our programs.

Key Responsibilities

  • Onboard new clients and ensure a smooth transition from sales to service.
  • Act as the main point of contact for client inquiries, issues, and support.
  • Build strong, long-term relationships with clients to foster loyalty and retention.
  • Monitor client progress and proactively address concerns to ensure success.
  • Collect feedback and relay insights to improve company services and offerings.
  • Collaborate with internal teams to deliver a seamless client experience.

Qualifications

  • Bachelor's degree in business, communications, or related field preferred.
  • 1–3 years of experience in customer success, client management, or account management.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Strong organizational skills and attention to detail.
  • Ability to handle client concerns with empathy and professionalism.
  • Familiarity with CRM systems and customer success tools is a plus.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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