Senior Account Manager

Senior Account Manager – Toyota Mobility Solutions (Client Management Officer)

Location: Makati City, Metro Manila, Philippines

Posted today

Job Description: Toyota Mobility Solutions is looking for a Client Management Officer to join our team based in Makati City, Metro Manila, Philippines. A Client Management Officer under Fleet Management Service handles the business development and operations management of the fleet business unit and services. Responsibilities include developing the business unit, improving existing services, expanding fleet solutions offered to clients, and overseeing operations to ensure quality customer service and efficient transactions. You will coordinate with business partners and clients, providing information about the company and its mobility services.

• Business development and operations management of Fleet Management Services.
• Communicate direction and process documents related to the business unit’s transactions and requirements.
• Coordinate with service providers and internal personnel to ensure efficient, quality customer service and transactions.
• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Coordinate with relevant departments to resolve customer problems swiftly.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Generate reports and propose improvements to performance and services.
• Provide information about the unit’s services to business partners and clients.

Requirements:

• Bachelor’s degree in Management, Marketing, Business Administration, Operations Management, or equivalent with a focus on business development and management.
• Ability to multitask and communicate with diverse people.
• Ability to recommend sound decisions for the company and customers.
• Ability to say no to stakeholders without damaging relationships.
• Good understanding of people; ability to quickly learn customer needs and product knowledge.
• Ability to handle ambiguity and objections.
• Ability to take projects from concept to implementation.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to remain calm and professional under pressure.
• Previous experience in Customer Relations is preferred but not required.

Note: This advertiser has chosen not to accept applicants from your region.

Associate Director, Client Management

Location: Asia region focus; Posted today

Job Description: Lead a regional team of client managers supporting enterprise clients across ASIA. Drive enterprise client satisfaction, retention, service adoption, and process/service quality improvements. Act as SME for client engagement escalations and collaborate with stakeholders to meet SLA expectations.

• Leadership & Team Management: Hire, lead, mentor, and develop client managers across multiple markets in Asia; ensure knowledge/tools/resources availability.
• Client onboarding, onboarding speed, reporting, and service delivery improvements; promote high usage of screening services.
• Establish success metrics, KPIs, and reporting; foster a culture of excellence and client-centricity.
• Client Success & Relationship Management: Build key client relationships; oversee onboarding speed, reporting, and service delivery; partner with Customer Success, Sales, and Global teams on renewals and upsell opportunities.
• Process Auditor: Provide updates on process initiatives/SLA; data-driven planning with client feedback; identify risks and opportunities.

Qualifications:

• Bachelor’s degree; MBA or equivalent is a plus.
• 10+ years in Customer Success/Account Management with 5+ years in leadership managing regional/global teams;
• Experience with HRTech/SaaS or professional services; strong stakeholder management and leadership.
• Proficiency with MS Office; Salesforce or CRM experience; Cantonese a plus; ability to work day shift and remote.

Perks and Benefits: Health, dental, vision, life insurance; 401K/retirement plan; PTO; holidays; stock purchase plan; tuition reimbursement; work-from-home policy.

Note: This advertiser has chosen not to accept applicants from your region.

Client Relationship Management – Marsh (Various Roles)

Location: Philippines; Hybrid roles requiring at least three days in the office per week

Overview: Client relationship roles focused on growth, profitability, and client satisfaction for complex priority accounts across Marsh McLennan brands. Responsibilities include maintaining client relationships, strategic account planning, cross-cultural collaboration, performance monitoring, and escalation management. Multiple postings exist for different levels and regions.

• Client Relationship Management: Build and maintain relationships with key clients; manage day-to-day communications.
• Strategic Account Planning: Develop and implement strategic plans; identify growth opportunities.
• Cross-Cultural Collaboration: Work with diverse teams to ensure programs meet local market requirements.
• Reporting & Analysis: Prepare reports and performance reviews; demonstrate value and identify improvements.
• Escalation Management: Act as escalation POC; coordinate with internal teams to resolve issues.

Qualifications (typical):

• 3+ years in client-facing roles; experience in multinational environments preferred.
• Strong communication, negotiation, and presentation skills.
• Ability to analyze information and develop strategic solutions; strong organizational skills.
• MS Office proficiency; CRM experience a plus.
• Willingness to travel and work night shifts as needed.

Note: Various postings indicate region restrictions; some postings indicate no regional acceptance.

Sr. Analyst, Client Relationship Management – Concentrix VOC Analytics

Location: Makati; Hybrid, night shifts may be required

Overview: VOC Analytics division seeks analytical individuals with client orientation to drive growth for clients and the VOC business. Responsibilities include survey design, project management, and client communication across phases.

• Survey Design and Project Management: Develop instruments, manage projects through all phases, monitor status, and support senior members on complex programs.
• Deliverables: Ensure quality, timing, and budget for survey programs; contribute to best practices.

Qualifications:

• Minimum 2 years of Market Research experience; strong written/verbal communication; MS Office proficiency.
• Ability to multi-task, meet timelines, and work under pressure; attention to detail; professional relationship-building.

Work Setup: Hybrid in Makati; night shift available.

This advertiser has chosen not to accept applicants from your region.

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