Administrative Assistant

3 weeks ago

Angeles, Philippines Brainbox Full time

Overview

Brainbox is different to every other BPO. It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love their what they do and become the best versions of themselves.

We in Brainbox are looking for an Administrative Assistant to perform a variety of administrative tasks.

Qualifications and Experience
  • Bachelor’s degree in business administration or any relevant degree
  • 1-2 years of admin experience
  • Experience balancing multiple work streams simultaneously
Key Duties

RFQs & Quotes

  • Monitor shared folder; log/transfer RFQ data to the spreadsheet.
  • Prepare, format, and send quotes (no pricing calculations required).
  • Maintain version control and daily trackers.

Customer service (email only)

  • Acknowledge, respond, and close out customer email enquiries.
  • Escalate edge cases to the client manager.

Admin & documentation

  • File/organise digital records (RFQs, quotes, invoices).
  • Keep trackers up to date; produce simple internal docs as needed.

Accounts administration (non-bookkeeping)

  • Prepare/process invoices against quotes/completed orders.
  • Match data accurately and follow up on discrepancies with the client team.
Systems & Tools
  • Microsoft Excel (daily) — formulas, formatting, accurate data entry.
  • Outlook — professional email handling.
  • SharePoint/OneDrive (or equivalent) — structured filing, versioning.
  • Basic invoicing/accounting software.
Attributes
  • High attention to detail; steady, methodical worker for repetitive processes.
  • Excellent written English; concise, professional email tone.
  • Process-driven; disciplined with checklists and version control.
  • Proactive in flagging issues early but won’t escalate noise.
  • Reliable throughput; consistent daily updates.
Perks
  • Attractive and competitive salary
  • Tenure-based and Performance-based incentives
  • Paid time off
  • Unlimited cash incentives for hired referrals
  • Engagement and Recognition programs
  • HMO on day 1
  • Work-life balance with a 37.5h week and free weekends
  • International career growth and clients
  • Opportunities to travel abroad
  • Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
  • Fun and inclusive working environment and great working culture
  • Dedicated local support with local Management, HR, onboarding, payroll, and ICT
  • Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and practical tests.

This position is an on-site role at our Pampanga office. Candidates must be willing to work on-site.

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