Team Leader

Team Leader Legazpi Site Bicol jobs in Marikina

Posted 1 day ago

Job Description

The Team Leader is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
• Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs) and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Provide subject matter expertise in handling escalated customer calls as needed.
• Conduct team meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
• Stay current on internal work processes, policies and procedures. Attend required manager development training.

Candidate Profile

• Can start ASAP
• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Career Level Description: Receives assignments in tasks-oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically, does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

SAQ or Site Acquisition Team Leader

Posted 1 day ago

Job Description

Job Description:

• Identifying and researching, analyzing, and negotiating commercial leases with lessors.
• Preparing permitting applications and negotiating with local government units to expedite permitting.
• Negotiating with lot owners and securing documents supporting the contract of lease.
• Troubleshooting to resolve challenges/issues on-site in support of other domains.
• Monitoring the company's Site Acquisition and Permitting progress.
• Planning and ensuring the plan is achievable and doable.

Qualifications:

• With 4-years Bachelor’s degree or above in Business Administration, Real Estate Management, Civil Engineering, Electrical Engineering, or any related field.
• 5–10+ years of acquisition working experience, with background in real estate companies.
• Knowledgeable in E2E Site Acquisition and Permitting process.
• Knowledgeable in ownership or property documents of prospective or potential lessors.
• Ensure the efficiency of day-to-day activities.
• Telecom experience or Construction experience as long as with pure SAQ exp.

Job Type: Full-time

• Health insurance
• Life insurance

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