Team Leader
3 weeks ago
Player Support Squad Leader Location: Onsite – Ortigas, Pasig City, PhilippinesEmployment Type: Full-TimeLevel: Team Leader / SupervisorReporting to: Player Support ManagerIndustry: Gaming / Digital Entertainment About GameClub GameClub is all about great games and even greater player experiences. As we continue to grow our global community, we’re building a CS team that delivers helpful, friendly, and timely support to players — wherever they are. If you’re passionate about gaming, leadership, and helping people succeed, this role could be your next quest. About the Role We’re looking for a Player Support Squad Leader to guide, mentor, and empower a team of Player Support Specialists. You’ll ensure that our frontline team delivers excellent support, meets performance goals, and embodies the GameClub spirit in every player interaction. You’ll be both a coach and a strategist — balancing team management with hands-on problem solving. What You’ll Do Lead and manage a squad of Player Support Specialists, ensuring high-quality support across tickets, chats, and emails. Monitor team performance through KPIs (response times, CSAT, productivity, QA scores) and drive continuous improvement. Provide coaching, feedback, and career development support for team members. Act as an escalation point for complex or sensitive player issues. Collaborate with other squad leaders and internal departments (QA, Marketing, Developers, Community) to share insights and improve processes. Prepare regular reports on team performance, player feedback, and common issues. Assist in scheduling and workforce management to maintain 24/7 coverage. Advocate a positive, collaborative, and gamer-friendly team culture. What You Should Have 2–5 years of experience in customer support, live ops, or community management, with at least 1 year in a leadership role (Team Lead, Supervisor, or similar). Strong leadership and people management skills — you know how to motivate and inspire a team. Excellent written and verbal communication in English. Experience using customer support platforms (Zendesk, Freshdesk, Intercom, or similar). Analytical mindset with the ability to interpret performance data and implement improvements. Passion for gaming and player communities — you understand what makes players tick. Flexible with rotating shifts, weekends, and holidays in a 24/7 support environment. Bonus: Multilingual (e.g. Tagalog, Bahasa, Thai, Vietnamese, Spanish). Prior experience in the gaming or digital entertainment industry. Why Join GameClub? Lead a squad that shapes the frontline player experience. Build your leadership career in the gaming and support industry.
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						Team Leader
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Bonifacio Global, Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱800,000 - ₱1,200,000 per yearWE'VE GOT YOU COVERED Dependable HMO and free lunch daily – so you can save more and stress less. #WeAreTGT in BGC: Great Place to Work CertifiedHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards,...
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, Metro Manila, Philippines Spotlight Retail Group (SRG) Full timeOverview Join to apply for the Team Leader - Melville role at Spotlight Retail Group (SRG) . Are you passionate about the great outdoors and delivering top-notch customer experiences? We’re hiring a Team Leader for Melville to lead our journey to retail success with Anaconda. What’s in It For You Competitive salary package – plus quarterly profit share...
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, Metro Manila, Philippines Spotlight Retail Group (SRG) Full timeBe among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Are you passionate about the great outdoors and delivering top-notch customer experiences? If so, we’d love to hear from you! Join the team at Anaconda as our next Team Leader and lead our journey to retail success. What’s in It for You? Competitive...
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, Metro Manila, Philippines Arqamidis Full timeEmpowering Nation Building | Arqamidis | AECOM partner | ULI Global Trustee | AICP LEED AP Scope of Work Arqamidis, in support of AECOM, has excellent career opportunities for a creative, highly talented and experienced Work Assignment Team Leader for the Partnership for Global Infrastructure and Investment (PGI) Fund Task Order (TO) funded by the U.S....
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Tunasan, Metro Manila, Philippines Office Symmetry Full time ₱400,000 - ₱800,000 per yearAbout the role As a Team Leader at Office Symmetry, you will play a crucial role in overseeing and supporting a team of customer service professionals. This full-time position is based in Tunasan Muntinlupa City, Metro Manila, and offers an excellent opportunity to develop your leadership skills while contributing to the success of a growing...
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, Metro Manila, Philippines OFFSHORE BUSINESS PROCESSING INC. Full timeJob Summary HMO on Day 1 Receive promising perks and rewards Experience travel opportunities Get recognized for what you do Achieve work-life balance Improve exponentially with enhanced learning Responsibilities Develop and maintain an energetic, high performance company culture that inspires employee commitment, implement Rewards and Recognition programs...
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, Metro Manila, Philippines Grand Hyatt Full timeTeam Leader – F&B Service Join to apply for the Team Leader – F&B Service role at Grand Hyatt. Summary Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the philosophy, we bring moments of more to everything that we do. Responsibilities We are seeking a...
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						Team Leader
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, , Philippines Tractor Supply Full timeEssential Duties and Responsibilities The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members,...
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, , Philippines Movate Technologies Services Limited Full timeQualifications Between 1 – 3 years experience in technical service desk environment as Team Leader Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote...
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						Team Leader
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, , Philippines transcosmos Europe Full timeTeam Lead This role is provided by transcosmos Europe. Your actual pay will be based on your skills and experience. Talk with your recruiter to learn more. Base Pay Range The Team Leader is responsible for providing and supporting the day-to-day provision of services and for promoting the technical knowledge and understanding of the End User Helpdesk team in...