Customer Service Representative

4 weeks ago

Quezon City, Philippines Jocson College Inc. Full time
Customer Service Representative - Healthcare Account | Quezon City Sagility Customer Service Representative - Healthcare Account | Quezon City Sagility

National Capital Region (NCR), Quezon City

  • Candidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.
  • Fresh Grad / Entry Level specializing in Customer Service or equivalent.
  • Required language(s): English.
Responsibilities

Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
Manipulate systems and escalate issues to the appropriate personnel for final resolution
Adheres to Sagility policies and procedures and maintain a positive attitude in support of Sagility Commitment to Excellence

Additional Requirements

Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused
Must possess a good command of the English language, including excellent enunciation and grammar
Ability to retain detailed important information and/or instruction
Ability to solve complex problems in a Customer Service oriented environment
Ability to comprehend, capture and interpret basic customer information
Ability to exercise emotional sensitivity to customer needs and challenges
Professional attitude, enthusiastic and reliable.
Sound knowledge of telephone etiquette
Working Details
Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environment

Additional Info
  • Salary between PHP 17,000.00 and PHP 20,000.00
  • Location: Quezon City, National Capital Region (NCR).
  • Full Time position(s) are available.
  • Number of vacancies: 984.
About Us

A global leader in business process management and member/patient experience, HGS Healthcare combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes. We optimize the entire member experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Quezon City Central Post Office, Philippines DISCOVER GROUP OF TRAVEL SERVICE INC. Full time ₱15,000 - ₱30,000 per year

    Job Description:As a Customer Service Representative for our travel agency, you will be responsible for ensuring excellent customer service by promptly addressing client concerns and inquiries across various departments. Your primary tasks will include monitoring client messages, endorsing them to the appropriate department, following up on client cases,...

  • Customer Service Representative

    2 days ago

    Quezon City, National Capital Region, Philippines SYSPRO Full time ₱312,000 - ₱420,000 per year

    This is a full-time, on-site role for a Customer Service Representative located in BRIDGETOWN QC. The Customer Service Representative will handle day-to-day tasks such as managing customer inquiries and ensuring customer satisfaction.Qualifications[1] Minimum of 6 months BPO experience[2] HS Graduate or SHS Graduate[3] Customer Satisfaction and Customer...

  • Customer Service Representative

    2 days ago

    Quezon City, National Capital Region, Philippines Chris Sports Plaza Inc. Full time ₱200,000 - ₱240,000 per year

    Customer Service RepresentativeJob Description:· Handling inquiries from customers online· Providing basic product information and assisting in generating sales, processing returns and issuing receipts· Assisting in resolving order/product complaints and escalating issues when necessary· Communicating with warehouse and other internal partners·...

  • Customer Service Representative

    3 weeks ago

    Quezon City, Philippines Lexie Staffing Full time

    We are seeking experienced Customer Service Representatives to join our growing team. The ideal candidate will have prior BPO or customer service experience and be capable of handling customer concerns with professionalism and efficiency. This role requires strong communication skills, problem-solving ability, and a customer-first mindset.

  • Customer Service Representative

    3 weeks ago

    Quezon City, Philippines Lunatech Full time

    We are urgently hiring Customer Service Representatives who are passionate about delivering excellent service and providing solutions to customer inquiries. This role is perfect for individuals who are ready to work in a fast-paced environment and are open to working onsite in pasig.

  • Customer Service Representative

    3 weeks ago

    Quezon City, Philippines Lexie Staffing & Business Consulting Full time

    Job Title: Customer Service Representative Location: Bridgetown and Libis sites. Job Type: Full-time Department: Customer Support Reports To: Customer Service Manager Job Summary: We are seeking a highly motivated and empathetic Customer Service Representative (CSR) to join our team. In this role, you will serve as the first point of contact for our...

  • Customer Service Representative

    3 days ago

    Quezon City, National Capital Region, Philippines StaffSmart Outsourcing Full time ₱150,000 - ₱250,000 per year

    About the role StaffSmart Outsourcing is looking for enthusiastic Customer Service Representatives (CSR) to join our dynamic Call Centre team in Quezon City. This is a full-time opportunity for individuals interested in customer service, with the chance to develop valuable skills in a supportive and growth-oriented environment.What you'll be doingProviding...

  • Customer Service Representative

    2 days ago

    Quezon City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱144,000 - ₱720,000 per year

    Customer Service RepresentativeWork Locations: Eastwood / Bridgetowne, Quezon CityWork Setup: Onsite | Schedule:Shifting | Employment Type: Full-TimeSalary Range: ₱16,000 – ₱25,000 (depending on account and experience)About the Role:We are looking for passionate and customer-focused individuals to join our growing team as Customer Service...

  • Customer Service Representatives

    3 weeks ago

    Quezon City, Philippines Lexie Staffing Full time

    JOB TITLE: Customer Service Representatives (Non Voice Chat/Email) EDUCATION: At least Senior High/High School Graduate EXPERIENCE: 6 months BPO/ Call Center Experience SKILLS: Proficient English communication skills, Computer Skills (MS Office), excellent organizational and people skills. RESPONSIBILITIES -Communicate with customers exceptionally...

  • Customer Service Representative

    1 week ago

    Quezon City, National Capital Region, Philippines Ultramedics Pharmaceutical Inc. Full time ₱216,000 per year

    Variance Trading Corporation is looking for CUSTOMER SERVICE REPRESENTATIVE:Brief Description:Acts as liaison between the company and internal customers (Sales and Marketing Teams) and external customers (end-users) in relation to processing of sales orders and other requests from sales team, customers, and managementRequirements:Candidate must possess at...