Telesales

4 days ago


Cebu City, Philippines MicroSourcing Full time

Overview

Location: IT Tower 2, Cebu

Work Setup & Shift: Onsite | Night Shift

Job Title

Telesales

Responsibilities
  • Contact existing inactive customers using scripts to collect feedback on the company’s service
  • Convert 30 or more inactive customers daily and ensure they carry out transactions
  • Document and follow up on customer feedback
  • Perform other tasks as assigned by the Customer Support Leads
What You Need
  • Proven 1–2 years of experience as a telesales representative or in another sales/customer service role
  • Good knowledge of CRM software and telephone systems
  • Strong negotiation skills with the ability to resolve issues and address complaints
  • Emotional intelligence and professionalism when providing constructive performance feedback to team members
  • Excellent written, verbal, and non-verbal communication skills
  • Strong problem-solving skills to develop meaningful strategies that improve service quality
  • Goal- and results-oriented mindset
Benefits
  • Competitive Rewards: Above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities
  • Work-Life Harmony: Flexible work arrangements
  • Career Growth: Opportunities for continuous learning and career advancement
  • Inclusive Teamwork: A team that celebrates diversity and fosters an inclusive culture
About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing believes that our company's strength lies in our people’s diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone and opportunities for each individual to thrive.

Equality is our commitment. We celebrate your unique authentic self and value every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%

For more information, visit

Terms & conditions apply.

Job functions & Industries

Industry: Outsourcing and Offshoring Consulting

Seniority level

Mid-Senior level

Employment type

Full-time

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