Business Development Manager

4 weeks ago

Pampanga Philippines TRT Shared Services, OPC Full time

Primary Workflow Maintain constant communication with client focal points and TRT executives Propose solutions to recurring issues to TRT executives and clients Conduct regular presentations to clients on TRT service delivery Manage opportunities for upselling and cross-selling Serve as the primary contact for clients in the "Order to Cash" process Act as the focal point of knowledge base for each client engagement. Key Deliverables Maintain constant communication with client focal points and TRT executives regarding priority 1 (P1) cases and missed SLA instances, being available 24/7 as needed. Propose solutions to recurring issues to TRT executives and clients, focusing on common geographic areas or technologies. Conduct regular presentations to clients on TRT service delivery to gauge client confidence. Manage opportunities for upselling and cross-selling TRT services to clients. Serve as the primary contact for clients in the "Order to Cash" process," ensuring timely billing and collections, with availability around the clock. Ensure accuracy of client asset lists and related details in TRT's Configuration Management Database (CMDB), coordinating timely updates during contract transition periods. Act as the focal point of knowledge base for each client engagement. Document TRT's customer engagements, including projects, support contracts, and Managed Service Engagements. Provide performance reports and statistics to TRT's management and Executive Board. Update CMDB, BOSS, and Wiki documentation as needed. Develop policies and procedures to control and measure TRT's customer service delivery. Professional Requirement Bachelor's degree in Business Administration, Marketing, or related field preferred. Additional certification is helpful. Proven Track record of no less than 3 years in B2B Information Technology Client Account Management is mandatory, preferably with Global Corporate Accounts. Understanding of account management principles and industry knowledge is important. Excellent communication and relationship-building skills for working with global clients. Ability to assess client needs, create plans, and find growth opportunities. Experience in presentations, negotiations, and contract renewals is beneficial. Strong problem-solving skills and ability to work well with internal teams. Proficiency in CRM software and financial concepts like budgeting. Willingness to travel for client meetings and good organizational skills are required. Proficiency in Microsoft Office, especially Excel, is necessary. THIS ROLE IS A WORK FROM OFFICE SET UP OUT OF CLARK GLOBAL CITY PAMPANGA PHILIPPINES #J-18808-Ljbffr

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