Operations Team Supervisor – Financial Account

3 days ago

Cebu City, Philippines Stark Asia Solutions Inc. Full time

Overview

Stark Asia Solutions Inc.

On-site - Cebu • 3-5 Yrs Exp • Bachelor • Full-time

Job Description

We are looking for a results-driven Operations Team Supervisor with a solid background in handling international voice accounts within the BPO industry. The ideal candidate will have strong leadership skills, a passion for mentoring teams, and a proven track record of driving performance and operational excellence.

Key Responsibilities
  • Supervise daily operations of a team of agents handling financial-related customer service or support
  • Monitor and evaluate team performance to ensure adherence to KPIs, quality standards, and service level agreements (SLAs)
  • Conduct coaching, mentoring, and performance feedback sessions regularly
  • Drive team engagement, motivation, and productivity through effective leadership
  • Prepare and present performance reports to management and clients
  • Handle escalations and support team members in resolving complex issues
  • Coordinate with internal departments and external clients to ensure process alignment and service delivery
  • Foster a culture of continuous improvement, accountability, and customer focus
Qualifications
  • Must be a college graduate
  • 2–4 years of experience in a Team Lead or Supervisor role in an international voice BPO setup
  • Strong ability to manage performance, motivate teams, and meet operational goals
  • Excellent verbal and written communication skills
  • Experience in client interaction and performance reporting
  • Proven leadership skills: capable of mentoring, coaching, and developing team members
  • Adaptable, goal-oriented, and capable of working in a fast-paced, target-driven environment
Working Location

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