Operations Team Supervisor – Financial Account
6 days ago
Overview Stark Asia Solutions Inc. On-site - Cebu • 3-5 Yrs Exp • Bachelor • Full-time Job Description We are looking for a results-driven Operations Team Supervisor with a solid background in handling international voice accounts within the BPO industry. The ideal candidate will have strong leadership skills, a passion for mentoring teams, and a proven track record of driving performance and operational excellence. Key Responsibilities Supervise daily operations of a team of agents handling financial-related customer service or support Monitor and evaluate team performance to ensure adherence to KPIs, quality standards, and service level agreements (SLAs) Conduct coaching, mentoring, and performance feedback sessions regularly Drive team engagement, motivation, and productivity through effective leadership Prepare and present performance reports to management and clients Handle escalations and support team members in resolving complex issues Coordinate with internal departments and external clients to ensure process alignment and service delivery Foster a culture of continuous improvement, accountability, and customer focus Qualifications Must be a college graduate 2–4 years of experience in a Team Lead or Supervisor role in an international voice BPO setup Strong ability to manage performance, motivate teams, and meet operational goals Excellent verbal and written communication skills Experience in client interaction and performance reporting Proven leadership skills: capable of mentoring, coaching, and developing team members Adaptable, goal-oriented, and capable of working in a fast-paced, target-driven environment Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr
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Operations Team Lead
3 days ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱360,000 - ₱540,000 per yearPosition: Team LeadAccount: FinancialStart date: Sep 22Work arrangement: On-siteShift: Graveyard/ShiftingKey Qualifications:Completed at least 2nd year in college with no back subjects.Experience in Team lead role in contact center environment for at least 2 years is a MUSTBackground in Financial account in leadership role is a PLUSAmenable to start...
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Cebu City, Philippines QBE Insurance Full timeAccounting Supervisor (CPA required) Join to apply for the Accounting Supervisor (CPA required) role at QBE Insurance Primary Details Time Type: Full timeWorker Type: Employee The purpose of this role is to provide leadership, direction, and coordination of operational activities within the team, focusing on driving change and optimizing service delivery....
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Operations Team Leader
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Makati City, National Capital Region, Philippines Aboitiz Renewables Full time ₱1,500,000 - ₱2,500,000 per yearThe Financial Accounting and Reporting Supervisor is responsible for the timely and accurate preparation of financial statements and reports for Aboitiz Renewables, Inc. (Parent), holding companies (Holdcos), special purpose vehicles (SPVs), and startups or small operating companies. The role ensures compliance with accounting standards and regulatory...