Operations Supervisor- Financial/ Collections

5 hours ago


Quezon City, Philippines WNS Full time
Operations Supervisor- Financial/ Collections

WNS Quezon City, National Capital Region, Philippines

Operations Supervisor- Financial/ Collections

WNS Quezon City, National Capital Region, Philippines

Job Description:

The Assistant Manager is an entry level supervisory role, responsible for leading, motivating & retaining a team of professionals with accountability on all Service Delivery parameters, supervisory responsibilities inclusive of work allocation, performance coaching & feedback and general day to day administration of professionals

Qualifications:

  • 3-4 years in Team/People Management Experience
  • Excellent analytical and problem solving skills
  • Proficient in MS Office.
  • US Mortgage Process Knowledge and Experience
  • Strong Background and Experience in managing high profile Customer Service accounts with Upselling as a Metric
  • Should have managed CSAT, AHT, Quality, etc.
  • Amenable to work onsite in Quezon City.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service, Finance, and Management
  • Industries Outsourcing and Offshoring Consulting

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