
Operations Supervisor- Financial/ Collections
3 weeks ago
WNS Quezon City, National Capital Region, Philippines
Operations Supervisor- Financial/ CollectionsWNS Quezon City, National Capital Region, Philippines
Job Description:
The Assistant Manager is an entry level supervisory role, responsible for leading, motivating & retaining a team of professionals with accountability on all Service Delivery parameters, supervisory responsibilities inclusive of work allocation, performance coaching & feedback and general day to day administration of professionals
Qualifications:
- 3-4 years in Team/People Management Experience
- Excellent analytical and problem solving skills
- Proficient in MS Office.
- US Mortgage Process Knowledge and Experience
- Strong Background and Experience in managing high profile Customer Service accounts with Upselling as a Metric
- Should have managed CSAT, AHT, Quality, etc.
- Amenable to work onsite in Quezon City.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Customer Service, Finance, and Management
- Industries Outsourcing and Offshoring Consulting
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