Associate, Client Support

About the Role Grade Level: 07. Role: Associate, Client Support (Capital Markets). The Team Join a team that develops your financial knowledge, S&P product expertise, problem‑solving skills, and professional communication. You will serve on the Capital Markets Client Services team, helping clients resolve issues, interpret data, and navigate the Capital IQ and Capital IQ Pro platforms. Working as a team is essential. Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support. Responsibilities and Impact After 1–2 months of training and mentorship, you will support clients over the phone, via web chats, and emails. You’ll receive deep‑dive training on our data, present group projects, learn about customer segments, and gain exposure to additional S&P Global platforms. Participants must complete required certification exams and a rigorous evaluation process that tests skills and capabilities. This role provides on‑the‑job training and networking opportunities that prepare you for a successful career in S&P Global’s Market Intelligence division, attracting high achievers from diverse undergraduate institutions. What’s in it for you Build a career with a rapidly growing, global company with career progression coaching. Assist market leaders and decision‑makers across the Financial Services industry. Grow and improve your skills by supporting enterprise‑level products and new technologies. Work in a hybrid model with two days required in the office. Thrive in a corporate culture focused on integrity, partnership, diversity, equity, and inclusion. What We’re Looking For A bachelor’s degree (or equivalent) preferably in finance, accounting, economics. Willing to learn Corporate Finance. 1–2 years of client support experience is an advantage; open to hiring fresh graduates. Relationship Management: Passion for building relationships with finance professionals. Teamwork: Strong collaboration skills and the ability to work well with people from varying backgrounds. Communication: Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage. Proficiency in problem‑solving, time management, and organizational skills. Flexible to work varying shifts, including weekends and holidays on a rotation basis but only five times a week. Must be amenable to work on US business hours/night shifts. Availability to start in January 2026. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep, and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. Our Values Integrity, discovery, partnership. We focus on powering global markets, bringing integrity, discovery, and partnership to achieve shared goals. Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off to keep you energized. Continuous Learning: Access a wealth of resources to grow your career and learn new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with company‑matched student loan contributions, and financial wellness programs. Family Friendly Perks: Benefits for partners and little ones. Beyond the Basics: Retail discounts, referral incentive awards, and other perks. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regional domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offers, pre‑employment training, or equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please email #J-18808-Ljbffr