Associate, Client Support

About the Role Grade Level: 07 The Team Our global team is dedicated to delivering exceptional client support, helping clients make informed business decisions through our platform — with a focus on the Energy dataset. We foster a culture of respect, openness, and collaboration to ensure efficient and high-quality service. The Impact As the face of the organization, we have a strong impact on our clients’ opinion of the quality of the company as a whole, driving product usage and revenue. As we are in direct contact with clients and understand their needs, we also have the opportunity to relay client feedback to the company, which is valuable in shaping future product releases. Responsibilities and Impact Primary point of contact for providing critical research and value‑add knowledge to our diverse client base at various companies primarily in the US and across the globe, through calls, e‑mails and chats. Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products. Collaborate with senior team members on projects and build expertise in different sectors of the Energy industry: natural gas, power, and coal. Record webcasts that provide walkthroughs of S&P Global Market Intelligence products and cover major industry trends. Support clients by collaborating with the financial modelling team to help build customized, data‑driven Excel models. What's in it for you Gain and further develop industry knowledge by working with our diverse client base at various financial institutions, consultants, government organizations and universities. Improve technical expertise in different tools such as Excel, SQL and more. Work closely with industry experts across the globe, which will help promote individual and professional development. Thrive in a corporate culture focused on partnership, integrity, diversity, equity, and inclusion. What We’re Looking For Basic Required Qualifications Candidate must possess at least a Bachelor/Undergraduate Degree, preferably in Economics, Finance, or Accounting. Fresh graduate or up to 2 years of working experience. Knowledgeable in accounting and finance, the energy industry or the global economy. Customer‑centric with a positive personality, preferably with customer service working experience. Must have excellent critical thinking, writing, and verbal communication skills with strong attention to detail. Must be proactive and capable of multitasking effectively. Team‑player mentality with strong collaboration skills. Experience with Salesforce or similar CRM applications is a plus. Must be willing to work on a night shift schedule. Willing to come to the Makati office at least 2 times a week. Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, with some best‑in‑class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment. Contact: | EEO service: Job ID: | Posted on: | Location: Makati City, Philippines #J-18808-Ljbffr