Workforce Real Time Analyst

Job Description: Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performance. Facilitates real-time discussions with necessary stakeholders. Responsible in processing the hourly, daily, weekly, monthly schedule adherence reports assumes and performs...

DescriptionPosition Purpose:The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report performance. Reduces operational risks through improved planning and execution. Provides and teaches...

Job Description:Monitor agent status in real-time.Monitors inbound operations to ensure optimal staffing levels.Evaluate adherence and take immediate action to improve performance.Facilitates real-time discussions with necessary stakeholders.Responsible in processing the hourly, daily, weekly, monthly schedule adherence reportsassumes and performs other...

Job DescriptionMonitor agent status in real-time.Monitors inbound operations to ensure optimal staffing levels.Evaluate adherence and take immediate action to improve performance.Facilitates real-time discussions with necessary stakeholders.Responsible in processing the hourly, daily, weekly, monthly schedule adherence reportsassumes and performs other...

DescriptionPosition Purpose:The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report performance. Reduces operational risks through improved planning and execution. Provides and teaches...

Job DescriptionMonitor agent status in real-time.Monitors inbound operations to ensure optimal staffing levels.Evaluate adherence and take immediate action to improve performance.Facilitates real-time discussions with necessary stakeholders.Responsible in processing the hourly, daily, weekly, monthly schedule adherence reportsassumes and performs other...

Position SummaryAs a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metrics, and implement strategies to achieve service-level goals.Job DetailsHybrid Work...

Real Time AssociatePosition Purpose:The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report performance. Reduces operational risks through improved planning and execution. Provides and...

Position SummaryAs a Senior Workforce Analyst, you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance metrics, and implement strategies to achieve service-level goals.Job DetailsHybrid Work...

Real Time AssociatePosition Purpose:The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report performance. Reduces operational risks through improved planning and execution. Provides and...

Sr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....

Sr. Workforce ManagerSenior Resource ManagerPosition Purpose:The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains to reporting, service levels, production to pay and agent occupancies.The incumbent is responsible for lowering cost to the centers and increasing efficiencies to generate revenue....

• Must have at least 2 years of real time analyst experience in a BPO company • Must be proficient in English • Schedule: Shifting schedule (including weekends) and may work during holidays • Salary: 35k – 40k (ALL IN – still depends on their work experience) • Work Location: Taguig (must be willing to work onsite) • Educational background:...

• Must have at least 2 years of real time analyst experience in a BPO company • Must be proficient in English • Schedule: Shifting schedule (including weekends) and may work during holidays • Salary: 35k – 40k (ALL IN – still depends on their work experience) • Work Location: Taguig (must be willing to work onsite) • Educational background:...

Job SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...

Skills and Qualifications:High School Graduate, Associate's Degree or equivalent education/experience is considered an asset.Demonstrate sound work ethicMust have advanced level Microsoft Excel skills â Including advanced formulas, also Word and EmailVBA macros is a plus but not requiredExperience with IEX, CMS, Avaya, SalesforceAbility to create reports in...

Skills and Qualifications:High School Graduate, Associate's Degree or equivalent education/experience is considered an asset.Demonstrate sound work ethicMust have advanced level Microsoft Excel skills â Including advanced formulas, also Word and EmailVBA macros is a plus but not requiredExperience with IEX, CMS, Avaya, SalesforceAbility to create reports in...

JOB DESCRIPTIONSummaryResponsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage), create staffing requirements, and generate work schedules for contact centers.Essential Duties & ResponsibilitiesDetermine annual,...

Job Title:Associate, Real Time ManagementJob DescriptionLocation:PHL Makati City - Ayala North ExchangeLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Title:Sr. Representative, Real Time ManagementJob DescriptionLocation:PHL Makati City - SLCLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents