Quality Assurance

2 days ago


Cebu City, Philippines The HIRD Full time

Quality Assurance / QA Analyst The HIRD, Cebu, Central Visayas, Philippines Qualifications: At least 2nd year completed in college or a College Graduate Minimum of 2 to 4 years of experience as a QA Analyst in a BPO setup 1-2 years of experience in providing quality monitoring feedback in call centre sales domain Excellent communication and analytical skills Key Responsibilities: Evaluate and assess customer interactions to ensure compliance with quality standards Provide feedback and coaching to agents for continuous improvement Identify process gaps and recommend solutions to enhance customer experience Collaborate with operations and training teams to drive performance improvements Perks and Benefits: 20% Night differential and performance bonuses Competitive salary and performance incentives Paid training and continuous development opportunities Supportive team culture Full Access to Workplace Amenities #J-18808-Ljbffr



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