Quality Assurance Analyst

Role Overview:The Quality Analyst – Customer Service is responsible for monitoring and evaluating customer interactions to ensure a consistently high standard of service delivery. This role focuses on assessing the quality of calls, chats, and emails to identify improvement areas, enhance customer experience, and support the ongoing development of...

We're Hiring | Quality Assurance Analyst I Location: Clark, Pampanga Work Setup: Onsite | Night Shift Salary Range: ₱30,000 – ₱35,000 (Max Offer) Start Date: ASAPAre you passionate about ensuring top-quality service delivery in a BPO environment? We're looking for a Quality Assurance Analyst I to join our growing team Qualifications:• Strong...

Role Overview:The Quality Analyst – Customer Service is responsible for monitoring and evaluating customer interactions to ensure a consistently high standard of service delivery. This role focuses on assessing the quality of calls, chats, and emails to identify improvement areas, enhance customer experience, and support the ongoing development of...

Brief Description of the Job:A QA Supervisor will oversee the activity of the Quality Assurance Department and its QA Analyst. He/she is also responsible for monitoring and ensuring high-quality standards is applied in the production, inspecting its process and finished goods, including reliability testing for the products and/or development...

QUALITY ASSURANCEArea of Assignment: Mactan (1) Minganilla(1)JOB SUMMARYThe Quality Assurance (QA) is responsible for ensuring that all bakery products are manufactured and released in compliance with internal quality standards, customer specifications, and regulatory requirements. The role involves monitoring production processes, implementing food safety...

POSITION: Assistant Quality Assurance ManagerLocation:Onsite at Cebu IT ParkWork Timing:ShiftingCompensation: PHP 60,000–70,000 basic salary + PHP 2,000 allowance per month.Start date: Immediately/AsapWe're looking for an experiencedAssistant Quality Assurance Managerto join our growing team inCebu IT Park. This role plays a key part indriving quality...

We are looking for a reliable Quality Assurance Specialist in the BPO Call Center Customer Service and IT industry to join our team in Cebu IT ParkAs a Quality Assurance Specialist, you will be responsible for ensuring sustainable quality and services for our customers. Responsibilities also include quarterly audits to ensure proper billing.Quality Assurance...

Job OverviewThe Quality Assurance Manager oversees all QA operations to ensure that all products consistently meet quality, safety, and regulatory standards. This role manages QA systems, maintains certifications, ensures compliance, and supports continuous improvement across commissary operations.Key ResponsibilitiesLead and implement Quality Assurance and...

Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360? At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just...

Qualifications:At least 2nd year completed in college or a College GraduateMinimum of 2 to 4 years of experience as a QA Analyst in a BPO setup1-2 year of experience in providing quality monitoring feedback in call centre sales domainExcellent communication and analytical skillsKey Responsibilities:Evaluate and assess customer interactions to ensure...