Quality Analyst

4 days ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱144,000 - ₱240,000 per year


Position: Quality Analyst - Retail (Cebu) | Onsite
Account Type: Retail

Start Date: August 15

Support Type: Voice Support

Work Arrangement: Fully Onsite in Cebu

Shift Schedule & Rest Days: 24/7 coverage

Educational Requirement: Undergraduate or college graduate

Work Experience:

  • Minimum of 2+ years as a QA Analyst within a BPO environment, preferably in the retail sector
  • Experience in any domain
  • Strong communication skills

Responsibilities:

  • Monitoring and Evaluation: Listening to live, recorded, or side-by-side calls, as well as reviewing other customer interactions (email, chat, social media), to assess agent performance based on established scorecards or rubrics. This includes evaluating professionalism, technical accuracy, customer service skills, and compliance with policies and procedures.
  • Data Analysis and Reporting: Examining call and interaction data to identify trends, performance gaps, and opportunities for improvement. Preparing performance reports and tracking metrics for management review.
  • Coaching and Feedback: Offering constructive feedback and coaching to agents based on quality assessments to support their performance enhancement and address specific development areas.
  • Quality Improvement Initiatives: Working with supervisors and management to develop and implement quality enhancement strategies, identify training needs, and assist in creating relevant training programs.

  • Quality Analyst

    6 days ago

    Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time

    Role Overview:TheQuality Analyst – Customer Serviceis responsible for monitoring and evaluating customer interactions to ensure a consistently high standard of service delivery. This role focuses on assessing the quality of calls, chats, and emails to identify improvement areas, enhance customer experience, and support the ongoing development of frontline...

  • Quality Analyst

    6 days ago

    Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full time ₱20,000 - ₱50,000 per year

    On-site (1 Nito Tower)Shifting ScheduleDays off: Any 2 days of the weekRole Overview:The Quality Analyst – Customer Service is responsible for monitoring and evaluating customer interactions to ensure a consistently high standard of service delivery. This role focuses on assessing the quality of calls, chats, and emails to identify improvement areas,...

  • Quality Analyst

    6 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱408,000 per year

    Qualification:At least 2 years exp as QA Analyst in a BPO setupAny domain will doGood communication skills2 years vocational or College GraduateJob Type: Full-timePay: Up to Php34,000.00 per monthBenefits:Company Christmas giftHealth insuranceLife insuranceOpportunities for promotionPromotion to permanent employeeApplication Question(s):Kindly drop your...

  • Quality Analyst

    6 days ago

    Cebu City, Central Visayas, Philippines TaskBridge Hub Full time ₱150,400 - ₱200,500 per year

    Job Title: Quality AnalystAccount: Travel SalesWork Setup: 100% Onsite – Cebu CityWork Shift: Night ShiftSalary: Up to ₱34,000 (Open for negotiation)Start Date: ASAPAbout the RoleWe are looking for a highly analytical and detail-oriented Quality Analyst to support our Travel Sales account. The ideal candidate has strong experience in evaluating customer...

  • Quality Analyst

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱200,000 - ₱400,000 per year

    Responsibilities:1. Monitor and evaluate agents' performance to ensure adherence to established processes, policies, and guidelines.2. Collaborate with Supervisors and Team Coaches to provide constructive feedback and personalized coaching to agents based on thorough evaluation results.3. Analyze qualitative and quantitative data to formulate insightful...

  • Quality Analyst

    4 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱2,160,000 - ₱2,880,000 per year

    About the job: Quality Analyst - Travel Sales (Cebu City) | OnsiteNature Of the Account: Travel SalesStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night ShiftEducational Requirement: At least 2nd year completedWork Experience:2 to 4 years of overall experience with 1 to 2 years experience in providing...

  • Quality Assurance Analyst

    6 days ago

    Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full time ₱500,000 - ₱700,000 per year

    Role Overview:The Quality Analyst – Customer Service is responsible for monitoring and evaluating customer interactions to ensure a consistently high standard of service delivery. This role focuses on assessing the quality of calls, chats, and emails to identify improvement areas, enhance customer experience, and support the ongoing development of...

  • Quality Analyst

    6 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱4,000,000 - ₱6,000,000 per year

    About the job: Quality Analyst - Retail Sales (Cebu) | Onsite Nature Of the Account: Retail Sales Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Night Shift Educational Requirement: At least 2nd year completed Work Experience:2 to 4 years of overall experience with 1 to 2 years experience in...

  • Quality Analyst

    6 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱200,000 - ₱250,000 per year

    About the job Quality Analyst - Retail Sales (Cebu City) | Onsite Nature Of the Account: Retail Sales Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: Night Shift Educational Requirement: At least 2nd year completed Work Experience:2 to 4 years of overall experience with 1 to 2 years experience in...

  • Quality Analyst

    6 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱450,000 per year

    About the job: Quality Analyst - Retail Sales (Cebu) | OnsiteNature Of the Account: Retail SalesStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Rest Days: Night ShiftEducational Requirement: At least 2nd year completedWork Experience:2 to 4 years of overall experience with 1 to 2 years experience in providing...