Quality Analyst

Role Overview:TheQuality Analyst – Customer Serviceis responsible for monitoring and evaluating customer interactions to ensure a consistently high standard of service delivery. This role focuses on assessing the quality of calls, chats, and emails to identify improvement areas, enhance customer experience, and support the ongoing development of frontline...

Join Our Team as aQuality Analyst and work Onsite in Cebu CityAt Connext Global Solutions, we're not just about outsourcing — we're about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and Finance. Now, we're...

On-site (1 Nito Tower)Shifting ScheduleDays off: Any 2 days of the weekRole Overview:The Quality Analyst – Customer Service is responsible for monitoring and evaluating customer interactions to ensure a consistently high standard of service delivery. This role focuses on assessing the quality of calls, chats, and emails to identify improvement areas,...

Qualification:At least 2 years exp as QA Analyst in a BPO setupAny domain will doGood communication skills2 years vocational or College GraduateJob Type: Full-timePay: Up to Php34,000.00 per monthBenefits:Company Christmas giftHealth insuranceLife insuranceOpportunities for promotionPromotion to permanent employeeApplication Question(s):Kindly drop your...

Job Title: Quality AnalystAccount: Travel SalesWork Setup: 100% Onsite – Cebu CityWork Shift: Night ShiftSalary: Up to ₱34,000 (Open for negotiation)Start Date: ASAPAbout the RoleWe are looking for a highly analytical and detail-oriented Quality Analyst to support our Travel Sales account. The ideal candidate has strong experience in evaluating customer...

About the job: Quality Analyst - Retail Sales (Cebu) Nature Of the Account: Retail Sales Type of Support: Voice Work Arrangement: Onsite (Cebu) Shift Schedule | Rest Days: US Business hours Educational Requirement:College GraduateUndergraduate 2nd year completed Work Experience:2+ years experience as a quality assurance analyst in a BPO setupRequired: Sales...

About the job: Quality Analyst - Retail Sales (Cebu)Nature Of the Account: Retail SalesType of Support: VoiceWork Arrangement: Onsite (Cebu)Shift Schedule | Rest Days: US Business hoursEducational Requirement:College GraduateUndergraduate 2nd year completedWork Experience:2+ years experience as a quality assurance analyst in a BPO setupRequired: Sales...

Are you an ambitious Customer Service Representative ready to take your career to the next level? Support Services Group is on the lookout for a passionate and collaborative individual to join us as a Quality Assurance Analyst. Open for career shifters who has experience in the BPO industryAbout The RoleAs a Quality Assurance Analyst, you will play a crucial...

Are you an ambitious Customer Service Representative ready to take your career to the next level? Support Services Group is on the lookout for a passionate and collaborative individual to join us as a Quality Assurance Analyst. About The RoleAs a Quality Assurance Analyst, you will play a crucial role in maintaining the high standards of customer service...

Nature Of the Account: Retail SalesType of Support: VoiceWork Arrangement: Onsite (Cebu)Shift Schedule | Restdays: US Business hoursEducational Requirement:College GraduateUndergraduate 2nd year completedWork Experience:2+ years experience as Quality Assurance Analyst in a BPO setupRequired: Sales backgroundCan also accept candidates with any CSR domain...