Quality Assurance

6 days ago


Cebu City, Philippines The Hird Corp. Full time

Qualifications

  • At least 2nd year completed in college or a College Graduate
  • Minimum of 1-2 years of experience as a QA Analyst in a BPO setup (retail domain preferred, but open to any domain)
  • Strong understanding of quality monitoring processes and performance metrics
  • Excellent communication and analytical skills
  • Detail-oriented with the ability to provide constructive feedback and recommendations
  • Must be willing to work on-site in Cebu City and on night/shifting schedules.
Key Responsibilities
  • Evaluate and assess customer interactions to ensure compliance with quality standards
  • Provide feedback and coaching to agents for continuous improvement
  • Identify process gaps and recommend solutions to enhance customer experience
  • Collaborate with operations and training teams to drive performance improvements
  • Prepare quality reports and maintain accurate documentation
Perks and Benefits
  • 20% night differential and performance bonuses
  • Competitive salary and performance incentives
  • Paid training and continuous development opportunities
  • Career growth opportunities
  • Supportive team culture
  • Comprehensive training and development
  • Full Access to Workplace Amenities
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