Quality Assurance/QA Analyst

2 weeks ago


Cebu City, Philippines The Hird Corp. Full time

Qualifications At least 2nd year completed in college or a College Graduate Minimum of 1-2 years of experience as a QA Analyst in a BPO setup (retail domain preferred, but open to any domain) Strong understanding of quality monitoring processes and performance metrics Excellent communication and analytical skills Detail-oriented with the ability to provide constructive feedback and recommendations Must be willing to work on-site in Cebu City and on night/shifting schedules. Key Responsibilities Evaluate and assess customer interactions to ensure compliance with quality standards Provide feedback and coaching to agents for continuous improvement Identify process gaps and recommend solutions to enhance customer experience Collaborate with operations and training teams to drive performance improvements Prepare quality reports and maintain accurate documentation Perks and Benefits 20% night differential and performance bonuses Competitive salary and performance incentives Paid training and continuous development opportunities Career growth opportunities Supportive team culture Comprehensive training and development Full Access to Workplace Amenities #J-18808-Ljbffr


  • Quality Assurance

    2 weeks ago


    Cebu City, Philippines The HIRD Full time

    Quality Assurance / QA Analyst The HIRD, Cebu, Central Visayas, Philippines Qualifications: At least 2nd year completed in college or a College Graduate Minimum of 2 to 4 years of experience as a QA Analyst in a BPO setup 1-2 years of experience in providing quality monitoring feedback in call centre sales domain Excellent communication and analytical skills...


  • Quezon City, Philippines Probe CX Full time

    Quality Assurance Analyst (QA) Probe CX Quezon City, National Capital Region, Philippines Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure...


  • Quezon City, Philippines Premier NX Full time

    Quality Assurance Analyst The QA Specialist ensures consistent service quality across all customer interactions by monitoring, evaluating, and guiding the performance of call center agents. This role involves analyzing quality trends, providing actionable feedback, and collaborating with operations to drive process improvement and enhance the customer...


  • Makati City, National Capital Region, Philippines Peak Outsourcing Full time ₱276,000 - ₱312,000 per year

    Job DescriptionThe Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. The aim of this role is to ensure that quality assurance is applied in an independent, objective, and neutral manner. The goal is to improve...


  • Cebu City, Philippines Dexcom Full time

    The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...


  • Davao City, Philippines PROTALENTNEXUS CONSULTING Full time

    Quality Assurance Analyst Location: Clark, Pampanga Work Setup: Onsite | Night Shift Salary Range: ₱30,000 – ₱35,000 (Max Offer)Start Date: ASAP About the Role We are looking for a Quality Assurance Analyst to join our IT support team in Clark, Pampanga. The ideal candidate will have a strong helpdesk background, excellent troubleshooting skills across...


  • Paranaque City, Calabarzon, Philippines Unilogix, Inc. Full time ₱300,000 - ₱500,000 per year

    UNILOGIX, INC.JOB DESCRIPTIONThe Quality Assurance Analyst will be engaged in the analysis of all product-related testing. Responsible for ensuring that all finished goods comply with the set standards before releasing them to the consumer, responsible for ensuring cleanliness and safety of all laboratory equipment used in the physio-chemical...


  • San Pablo City, Calabarzon, Philippines Darwinbox Full time ₱900,000 - ₱1,200,000 per year

    San Pedro 1 Plant, San Pablo City, Calabarzon, PhilippinesDepartmentIn ProcessJob posted onSep 19, 2025Employment typeRegularGrow Beyond UR Job with URC Create UR journey in a workplace where your growth goes beyond UR job. Thrive in an environment filled with fun, collaboration, and fulfillment as we delight everyone with good food choices.Universal Robina...


  • Cebu City, Central Visayas, Philippines Dexcom Full time ₱1,500,000 - ₱2,500,000 per year

    The CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...


  • Davao City, Davao, Philippines PROTALENTNEXUS CONSULTING Full time ₱360,000 - ₱420,000 per year

    Quality Assurance Analyst Location: Clark, Pampanga Work Setup: Onsite | Night Shift Salary Range: ₱30,000 – ₱35,000 (Max Offer)Start Date: ASAPAbout the RoleWe are looking for a Quality Assurance Analyst to join our IT support team in Clark, Pampanga. The ideal candidate will have a strong helpdesk background, excellent troubleshooting skills across...