Customer Support Specialist I

15 hours ago

Metro Manila Philippines PartnerHero Full time

Customer Support Specialist I (Collections)

Job description for PartnerHero and Crescendo collaboration; role focuses on customer support in collections, with omnichannel communication, hybrid work setup in Manila (Cubao or Taguig).

Overview

Type of Support: Omnichannel
Contract Duration: Permanent
Training Schedule: To be Determined
Work Schedule: To be Determined
Work type and Location: Hybrid, Cubao or Taguig
Expected start date: ASAP

What You’ll Do
  • Data Entry + Invoice Creation: transcribe data to create customer invoices
  • Invoicing: ensure carrier invoices are submitted correctly to brokers
  • Verify Rates: call brokers to confirm key load details prior to invoicing
  • New Broker Payment Setup: communicate with brokers to understand their invoicing process and ensure correct payment setup
  • Collect on Past Due Invoices: contact brokers by phone and email to collect overdue payments
  • Record Keeping: maintain accurate records and follow documented processes
  • Broker Communication: answer brokers’ questions about invoices and documents to ensure prompt payment
What We Expect From You
  • Strong written communication and comfortable phone presence
  • Excellent attention to detail
  • Ability to follow documented processes and identify process improvements
  • Driven, self-motivated, adaptable to a fast-paced startup environment
  • Collaborative, willing to help where needed, even with new tasks
  • Openness to feedback and continuous improvement
  • Tech-savvy with the ability to learn internal tools quickly
  • Experience with Excel, Google Sheets, and Slack
  • Prior accounting or collections experience
What You Will Get In Return
  • Hybrid workplace — depending on partner, role, and management
  • Overtime available if applicable
  • Competitive compensation based on experience
  • Benefits including medical, dental, and vision options (location-based)
  • Access to posture-based fitness workouts from home
  • Paid Sabbatical Leave
  • Training opportunities provided by PartnerHero and external entities
  • 1-on-1 coaching, feedback sessions, mentorship, and cross-functional development
Company Culture

PartnerHero and Crescendo value diversity, inclusion, equity, and belonging. We foster a culture where employees are encouraged to bring their authentic selves to work and to grow professionally.

EEO & Accessibility

PartnerHero and Crescendo are equal opportunity workplaces. We provide reasonable accommodations in the job application process as needed. For accommodations, contact

Privacy notice: Crescendo is committed to protecting your personal data. For details, please visit the Privacy Center.

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