Customer Support Specialist I

Customer Support Specialist I (Collections)

Role Details

Type of Support: Omnichannel

About Us

Crescendo is a stronger, bolder force in customer experience. Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero’s world-class outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard. We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy. At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster. Welcome to Crescendo. Welcome to what’s next.

The Role

Do you like helping others? Crescendo is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a Crescendo employee, you’ll have the support you need to develop and grow your career.

The reason you join won’t be the reason you stay.

• Data Entry + Invoice Creation: Quickly and accurately transcribe data to create customer invoices
• Invoicing: Ensure carrier invoices are submitted correctly to brokers
• Verify Rates: Call brokers to confirm key load details prior to invoicing and factoring of a load
• New Broker Payment Setup: Communicate with brokers via phone and email to understand their invoicing process, how we submit invoices for payment, and ensure they set up our payment details correctly in their system
• Collect on Past Due Invoices: Communicate with brokers on the phone and via email about overdue payments and work with them on collecting payments
• Record Keeping: Ensure your work across all functions follows documented processes, and you keep accurate records of your work
• Broker Communication: Answer brokers' questions about invoices and missing documents to ensure prompt payment

• You are a great written communicator, and comfortable spending time on the phone
• You have excellent attention to detail
• You can clearly follow a documented process, and find and communicate opportunities for process improvement
• You are a driven self-motivated individual who enjoys the fast-paced environment, is innovative, adaptive, and comfortable with ambiguity
• You’re collaborative and are willing to help out where needed, even if something is new to you
• You have both the desire and ability to learn from feedback and constantly improve
• You are comfortable working in a scaling startup environment and adapting quickly
• You are tech-savvy and can learn internal tools and processes quickly
• You have experience with Excel, Google Suites, and Slack
• Prior accounting or collections experience

• Hybrid workplace — depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

Application questions

How many years of customer support experience do you have in a BPO setting?

Are you comfortable working any shift (Day, Mid, and Graveyard), weekend shifts, and holidays?

Complete the 50-minute assessment and send a screenshot of your score. Kindly make sure that it has your name on it. Please use the EF SET 50 test at

Can you send a screenshot of your internet speed test? Kindly use

Are you comfortable with a hybrid setup?