Project Assistant AU Telco
3 weeks ago
Gear Inc. Muntinlupa City, National Capital Region, Philippines
OverviewProject Assistant AU Telco (CSR Background Welcome) role at Gear Inc. in the Philippines.
Responsibilities- Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.
- Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability.
- Manage project communications and documentation using Halo PSA and other internal systems.
- Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements.
- Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams.
- Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies.
- Prepare and distribute project status updates, reports, and meeting summaries.
- Assist the Project Manager in maintaining project compliance with internal standards and client SLAs.
- Support administrative duties including scheduling, documentation control, and stakeholder follow-ups.
- Bachelors degree in Project Management, Telecommunications, Business, or a related field.
- Minimum 6 to 12 months experience in a telco project coordination or service delivery role with Australian companies.
- Proficiency in Monday.com for project workflow and task management.
- Experience with Halo PSA and Zoho CRM is preferred.
- Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage.
- Exceptional organizational skills and attention to detail.
- Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams.
- Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment.
- Proven problem-solving abilities and a proactive mindset.
- Location: Gear Inc. Alabang Office in the Philippines
- Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time
- Mid-Senior level
- Full-time
- Other
- Outsourcing and Offshoring Consulting
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