Project Assistant AU Telco

1 day ago

Muntinlupa, Philippines Gear Inc. Full time
Project Assistant AU Telco (CSR Background Welcome)

Gear Inc. Muntinlupa City, National Capital Region, Philippines

Overview

Project Assistant AU Telco (CSR Background Welcome) role at Gear Inc. in the Philippines.

Responsibilities
  • Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.
  • Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability.
  • Manage project communications and documentation using Halo PSA and other internal systems.
  • Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements.
  • Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams.
  • Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies.
  • Prepare and distribute project status updates, reports, and meeting summaries.
  • Assist the Project Manager in maintaining project compliance with internal standards and client SLAs.
  • Support administrative duties including scheduling, documentation control, and stakeholder follow-ups.
Qualifications & Experience
  • Bachelors degree in Project Management, Telecommunications, Business, or a related field.
  • Minimum 6 to 12 months experience in a telco project coordination or service delivery role with Australian companies.
  • Proficiency in Monday.com for project workflow and task management.
  • Experience with Halo PSA and Zoho CRM is preferred.
  • Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage.
  • Exceptional organizational skills and attention to detail.
  • Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams.
  • Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment.
  • Proven problem-solving abilities and a proactive mindset.
Work Setup & Schedule
  • Location: Gear Inc. Alabang Office in the Philippines
  • Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Outsourcing and Offshoring Consulting
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