Service Delivery Specialist

3 weeks ago

Muntinlupa, Philippines Gear Inc. Full time
Overview

Gear Inc. is looking for a Service Delivery Specialist for our AU Telco team. You'll help manage project coordination and contribute to the success of critical initiatives.

Responsibilities
  • Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.
  • Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability.
  • Manage project communications and documentation using Halo PSA and other internal systems.
  • Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements.
  • Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams.
  • Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies.
  • Prepare and distribute project status updates, reports, and meeting summaries.
  • Assist the Project Manager in maintaining project compliance with internal standards and client SLAs.
  • Support administrative duties including scheduling, documentation control, and stakeholder follow-ups.
Qualifications & Experience
  • Bachelor's degree in Project Management, Telecommunications, Business, or a related field.
  • Minimum 6 to 12 months experience in a telco project coordination or service delivery role with Australian companies.
  • Proficiency in Monday.com for project workflow and task management.
  • Experience with Halo PSA and Zoho CRM is preferred.
  • Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage.
  • Exceptional organizational skills and attention to detail.
  • Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams.
  • Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment.
  • Proven problem-solving abilities and a proactive mindset.
Work Setup & Schedule
  • Location: Gear Inc. Alabang Office in the Philippines.
  • Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time.
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industries: Outsourcing and Offshoring Consulting
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