Technical Support Representative

3 weeks ago

Muntinlupa, Philippines WHR Global Consulting Full time

Technical Support Representative (Australian Account)

Position Title: CSR (Dayshift - AU Telco)

Work Location: Alabang

Work Setup: Onsite

Work Schedule: Day Shift (6:00 AM - 3:00 PM Manila time)

Qualifications
  • Bachelor’s degree in Project Management, Telecommunications, Business, or a related field
  • Minimum 6 to 12 months experience in telco project coordination or service delivery with Australian companies
  • Proficiency in Monday.com for project workflow and task management
  • Experience with Halo PSA and Zoho CRM preferred
  • Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage
  • Exceptional organizational skills and attention to detail
  • Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams
  • Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment
  • Proven problem-solving abilities and a proactive mindset
Job Summary/Description

The role assists in managing the end-to-end delivery of telecommunications services for AU Telco clients. Responsible for coordinating between internal teams, vendors, and clients, maintaining project documentation, monitoring timelines, and ensuring compliance with SLAs.

Responsibilities/Duties
  • Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion
  • Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability
  • Manage project communications and documentation using Halo PSA and other internal systems
  • Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements
  • Maintain accurate data in Zoho CRM for real-time project visibility and smooth handover between teams
  • Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies
  • Prepare and distribute project status updates, reports, and meeting summaries
  • Assist the Project Manager in maintaining project compliance with internal standards and client SLAs
  • Support administrative duties including scheduling, documentation control, and stakeholder follow-ups
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Business Consulting and Services
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