Service Delivery Project Coordinator
4 weeks ago
Service Delivery Project Coordinator (AU Telco)
Gear Inc. Muntinlupa City, National Capital Region, Philippines
OverviewGear Inc. is looking for a Project Officer for our AU Telco team. You will help manage project coordination and contribute to the success of critical initiatives.
Responsibilities- Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.
- Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability.
- Manage project communications and documentation using Halo PSA and other internal systems.
- Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements.
- Maintain accurate data in Zoho CRM, ensuring real-time project visibility and smooth handover between teams.
- Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies.
- Prepare and distribute project status updates, reports, and meeting summaries.
- Assist the Project Manager in maintaining project compliance with internal standards and client SLAs.
- Support administrative duties including scheduling, documentation control, and stakeholder follow-ups.
- Experience in Telco AU accounts (QA, Trainer, Team Lead, Service Delivery, or Operations).
- Good understanding of service delivery workflow.
- Strong communication skills for dealing with internal teams, vendors, and clients.
- Organized, detail-oriented, and comfortable working with timelines and compliance.
- Familiarity with project tools (Monday.com, Zoho CRM, PSA tools) is a plus, but training will be provided.
- Bachelors degree in Project Management, Telecommunications, Business, or a related field.
- Location: Alabang, Metro Manila, Philippines.
- Shift & Work Hours: 6:00 AM - 3:00 PM Manila Time
- Mid-Senior level
- Full-time
- Other
- Outsourcing and Offshoring Consulting
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