Training Specialist

3 weeks ago


Quezon City, Philippines Manulife Insurance Malaysia Full time
***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Training Specialist page is loaded## Training Specialistlocations: Quezon City: Lapu Lapu City,time type: Temps pleinposted on: Publié aujourd'huitime left to apply: Date de fin : 31 décembre 2025 (Il reste plus de 30 jours pour postuler)job requisition id: JR We’re looking for a Training Specialist to join our Insurance Operations team at MBPS. In this role, you are expected to deliver an effective and comprehensive process training for John Hancock Shared Services Operations & Oversight – RPO team, aligned with the needs of the team and function to ensure adequate and highly skilled workforce. You’ll play a key role in workforce development, performance improvement, and service quality enhancement.**Position Responsibilities:*** Collaborate with Operations to identify training needs and map out annual training plans for internal teams* Facilitate product and process training for new hires and cross-training using varied facilitation methods – instructor-led classroom (in-person or virtual), instructor-led deskside, hands-on training, coaching, and mentoring* Develop and implement training curriculum, training plan and production glide paths* Make recommendations to improve and maintain staff knowledge inventory based on sound data* Update and maintain training documentation in line with policies and procedures* Manage the training queues effectively, to ensure that no work falls out of TATXx**Required Qualifications:*** At least one to two years of experience in insurance operations* Excellent training delivery skills, including the ability to facilitate product and process training using various methods such as in-person or virtual instructor-led sessions, hands-on training, and coaching* 8 PM to 5 AM Manila time, Quezon City or Cebu-based**Preferred Qualifications:*** Knowledge of adult learning principles and methodologies is an advantage.* Ability to develop and implement training curricula and plans, making recommendations to improve staff knowledge based on data.* Strong organizational, work management, and time management abilities, with the capability to manage training queues effectively to meet turnaround times* Strong professionalism, work ethics, analytical and problem-solving skills, and proficiency in MS Office (particularly PowerPoint); familiarity with e-learning software is an asset***When you join our team:**** We’ll empower you to learn and grow the career you want.* We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.* As part of our global team, we’ll support you in shaping the future you want to see.**À propos de Manuvie et de John Hancock**La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .**Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi**Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à **Modalités de travail**Hybride
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