Training Specialist

4 weeks ago


Quezon City, Philippines Private Advertiser Full time

Position: Training Specialist / Learning Services Learning Specialist What you'll do: • Train new hires on product knowledge, company policies & customer service skills. • Conduct cross-training, refreshers, updates, and new product training. • Deliver sessions via in-class, e-learning, virtual, or blended formats. • Create lesson plans and prepare training materials. • Facilitate training, track attendance, and ensure engagement. • Evaluate trainee performance and provide feedback. • Submit training reports and sign-offs to operations. • Identify skill gaps and recommend training improvements. • Stay updated via calls, QA audits, calibrations & client updates. • Maintain current training documents and support training transitions. Qualifications: 2 years related experience (must be in BPO Industry) Project Management skills and MS office. Good verbal and written communication skills. Amenable to work onsite in Quezon City. Amenable to work on rotating shifts. #J-18808-Ljbffr


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