
Training Specialist
3 days ago
We're looking for a Training Specialist to join our Insurance Operations team at MBPS. In this role, you are expected to deliver an effective and comprehensive process training for John Hancock Shared Services Operations & Oversight – RPO team, aligned with the needs of the team and function to ensure adequate and highly skilled workforce. You'll play a key role in workforce development, performance improvement, and service quality enhancement.
Position Responsibilities:
- Collaborate with Operations to identify training needs and map out annual training plans for internal teams
- Facilitate product and process training for new hires and cross-training using varied facilitation methods – instructor-led classroom (in-person or virtual), instructor-led deskside, hands-on training, coaching, and mentoring
- Develop and implement training curriculum, training plan and production glide paths
- Make recommendations to improve and maintain staff knowledge inventory based on sound data
- Update and maintain training documentation in line with policies and procedures
- Manage the training queues effectively, to ensure that no work falls out of TATXx
Required Qualifications:
- At least one to two years of experience in insurance operations
- Excellent training delivery skills, including the ability to facilitate product and process training using various methods such as in-person or virtual instructor-led sessions, hands-on training, and coaching
- 8 PM to 5 AM Manila time, Quezon City or Cebu-based
Preferred Qualifications:
- Knowledge of adult learning principles and methodologies is an advantage.
- Ability to develop and implement training curricula and plans, making recommendations to improve staff knowledge based on data.
- Strong organizational, work management, and time management abilities, with the capability to manage training queues effectively to meet turnaround times
- Strong professionalism, work ethics, analytical and problem-solving skills, and proficiency in MS Office (particularly PowerPoint); familiarity with e-learning software is an asset
When you join our team:
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement
Hybrid
-
Training Specialist
3 days ago
Makati City, National Capital Region, Philippines Prime@Technology Specialist Full time ₱200,000 - ₱250,000 per yearSkills & Qualification• Experience in facilitation and training•Presentation, and group facilitation skills•Possess a strong work ethic and a team player•Good grasp of Microsoft Office applications particularly MS Word, MS Excel and MS Power Point.•Must be able to able to work independently and a team player
-
Training Specialist
3 days ago
Quezon City, National Capital Region, Philippines Frostee Global Food Corporation Full time ₱300,000 - ₱360,000 per yearTraining SpecialistJob Description:Responsible for designing, delivering, and evaluating training programs to support employee development and organizational goals. Prepares training materials and ensures alignment with company standards.Qualifications & Requirements:Bachelor's degree in Psychology, HR, Education, or related fieldAt least 1–2 years of...
-
Training Specialist
4 weeks ago
Quezon City, National Capital Region, Philippines Conifer Health Solutions Full timeJoin to apply for the Training Specialist (Healthcare) role at Conifer Health SolutionsCertified Human Resource Associate | Recruitment AnalystJOB SUMMARYThe Operational Training Specialist supports the formation and execution of strategic training initiatives, which enable team members and leaders to achieve the company's strategic vision. This individual...
-
Training Specialist
3 days ago
Quezon City, National Capital Region, Philippines Conifer Health Solutions Full time ₱600,000 - ₱1,200,000 per yearJOB SUMMARYThe Operational Training Specialist supports the formation and execution of strategic training initiatives, which enable team members and leaders to achieve the company's strategic vision. This individual is dedicated to building strong relationships that allow for providing guidance, counsel, and training to team members and leaders on workplace...
-
Training Specialist
3 days ago
Quezon City, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time $80,000 - $120,000 per yearJOB SUMMARYThe Operational Training Specialist supports the formation and execution of strategic training initiatives, which enable team members and leaders to achieve the company's strategic vision. This individual is dedicated to building strong relationships that allow for providing guidance, counsel, and training to team members and leaders on...
-
Training and Development Specialist
4 weeks ago
Quezon City, National Capital Region, Philippines Phtrainingandconsultancy Full timeJoin Our Team as a Training and Development SpecialistQUALIFICATIONS:-Bachelor's degree in Human Resources, Education, Business Administration, Organizational Development, or a related field.-Minimum of 1-2 years of experience in training, instructional design, or organizational development.-Experience in developing and delivering training programs, both...
-
Training Specialist
6 days ago
Quezon City, National Capital Region, Philippines SMA Support Services Full time ₱1 per yearAssists recruitment team during the initial and final interview process by conducting LPA (language proficiency assessment) of each applicant. The LPA results become a recommendatory basis for the applicant's Final Interview phase. Assists HR Specialists in the orientation process prior to the training session. Provides new hires additional information...
-
Training Specialist
1 week ago
Quezon City, National Capital Region, Philippines SMA PH NewCo, Inc. Full time ₱1,500,000 - ₱2,500,000 per yearDescriptionAssists recruitment team during the initial and final interview process by conducting LPA (language proficiency assessment) of each applicant. The LPA results become a recommendatory basis for the applicant's Final Interview phase.Assists HR Specialists in the orientation process prior to the training session. Provides new hires additional...
-
Training Specialist
3 days ago
Makati City, National Capital Region, Philippines SSI Group, Inc. Full time ₱600,000 - ₱1,200,000 per yearCompany DescriptionThe SSI Group is the Philippines' largest specialty retailer, offering a diverse brand portfolio that includes 96 global brands and 555 stores. We are leaders in the specialty retail market, featuring a wide range of products from luxury to fast fashion, beauty, footwear, home, and restaurants. Our established e-commerce presence makes us...
-
Training Supervisor
1 day ago
Quezon City, National Capital Region, Philippines Afni, Inc. Full time $104,000 - $130,878 per yearEssential Functions and Responsibilities:1. Facilitation and Delivery· Conduct onboarding and refresher training sessions for new and existing employees.· Ensure training is engaging, effective, and tailored to various learning styles.2. Team Leadership and Support· Supervise trainers or training specialists, providing guidance and performance feedback.·...