
Customer Care and Experience Specialist
2 weeks ago
Overview
Customer Care and Experience Specialist - Hybrid Local Account. We are seeking Customer Care and Experience Specialists to handle client inquiries, service concerns, and support-related issues. The role requires strong communication skills, a customer-first mindset, and the ability to multitask. Must be a college graduate with at least 1 year of customer service experience in any professional setting.
Responsibilities- Respond promptly to customer inquiries via phone, email, chat, or in person
- Resolve customer complaints and issues with professionalism and empathy
- Track, document, and follow up on customer interactions using CRM systems
- Collaborate with internal teams to address customer concerns or service gaps
- Identify opportunities to improve customer satisfaction and suggest enhancements
- Monitor and analyze customer feedback to improve service processes
- Maintain a positive, customer-first attitude across all interactions
- Assist in onboarding new clients or guiding them through services/products
- Ensure adherence to service-level agreements and company standards
- College graduate
- At least 1 year of customer service experience in any professional setting
- Job function: Other
- Industries: Individual and Family Services
- Employment type: Contract
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