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Customer Care Specialist
2 weeks ago
We are seeking a detail-oriented and compassionate Virtual Patient Coordinator/Medical Support Specialist to join our healthcare team. This role is responsible for managing patient communication and coordination efforts, including appointment scheduling, referral processing, virtual call-center support, data entry, and insurance verification. The ideal candidate will have strong organizational skills, excellent communication abilities, and experience working in a fast-paced medical or healthcare setting.
Key Responsibilities:
* Coordinate and manage patient recall efforts and referral tracking to ensure continuity of care.
* Operate within a virtual call-center environment to handle inbound and outbound calls in a courteous and professional manner.
* Schedule patient appointments accurately based on provider availability and patient needs.
* Perform accurate and timely data entry into electronic health records and other systems.
* Verify insurance eligibility and benefits prior to appointments and assist patients with questions related to coverage.
* Maintain confidentiality of all patient information in compliance with HIPAA and organizational policies.
Job Types: Fixed term, Temporary, Fresh graduate
Contract length: 3 months
Pay: Php20, Php25,000.00 per month
Benefits:
- Paid training
- Promotion to permanent employee
Ability to commute/relocate:
- Makati: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Senior High School (Preferred)
Work Location: In person
