Customer Support Representative

1 week ago

Manila, Philippines Boldrimpact Full time

Overview

We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.

We’re looking for customer support representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our clients and their customers. This is a temporary position to cover our client's holiday season needs (mid-November 2025 through January 2026 ).

What you'll do
  • Handle customer inquiries via live chat, email, and/or phone to answer their questions and provide solutions
  • Provide accurate information to customers by using a variety of digital tools
  • Share suggestions for customer experience improvements with your team and client
  • Work to meet and exceed productivity and quality goals
  • Represent Flight to our clients in a professional and friendly manner
What we look for
  • Prior customer support experience
  • Excellent verbal and written communications skills in English as demonstrated by a strong score on an English proficiency test
  • A high level of empathy and emotional intelligence
  • Top-notch problem solving skills
  • Adaptability and a growth-learning mindset
  • Able and willing to work full-time on any shift
  • Available to work Saturday or Sunday
What we offer
  • A flexible, remote work environment
  • Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
  • Learning and development programs so you can keep growing your skills and career
  • Early stage startup with lots of opportunity for ownership and impact
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