Quality Analyst
4 weeks ago
UST Taguig, National Capital Region, Philippines Role Description The QA Analyst is responsible for assisting, organizing and facilitating strategic program creation and implementation. The role assists in researching and compiling appropriate and relevant data and feedback for risk activities. It also includes calibrating team members to meet best practices for our appeals and grievance department. Responsibilities Assists in the research, analysis, identification, and evaluation of data from assigned problems to evaluate existing and potential trends and issues Maintains comprehensive knowledge of business, products and programs (including Utilization and Case Management) and basic research principles/methodologies Assists in monitoring initiatives, outcomes, and objectives to ensure goal attainment within defined parameters Assists in development of lines of communication to discuss/review results of analysis to management via reports and presentations and assists management in implementing solutions Assists leadership by investigating, reviewing, and recommending innovative solutions which identify problems/root causes of issues Assists in identifying resolution of challenges and issues to fulfill key corporate objectives and responds to the demands of change management and initiates actions needed to plan, organize, and control team activities Assists in development of plans, reports, papers, and other materials as needed; assists with research and correction of authorization rejects Attends and participates in a variety of meetings and committees to provide a business‑analysis perspective Researches and evaluates data from different sources to identify discrepancies and patterns; consults with operations teams to validate content of reports and documents; assists with User Acceptance Testing (UAT) and other implementation tasks as needed Facilitates calibration meetings with team members Consults on updates to Desktop Level Procedures (DLPs) Tracks and trends patterns in production and monitors Key Performance Indicators (KPIs) Conducts internal audit of Appeals and Grievance cases including scoring of team members Assists in training new hires and collaborates with team members to retrain identified discrepancies Primary point of contact as subject matter expert for appeals and grievances Qualifications / Requirements Bachelor’s degree in Business Administration, Economics, Health Care, Information Systems, Statistics, or a related field (or relevant combination of education and experience in lieu of a degree) 3 years’ experience in a related field, with at least two of: financial analysis, planning, health care economics, health care policy, statistical modeling, business decisions, analysis, or business management Experience in healthcare Strong analytical, planning, problem‑solving, verbal, and written skills to communicate complex ideas Ability to work independently within a team environment and communicate effectively with employees and clients at different levels Flexibility with changing tasks and priorities Ability to perform technical tasks such as creating user training manuals and guides Ability to verify the accuracy, consistency, and integrity of data Skills Healthcare, Medical Management, Analysis Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Quality Assurance Industries IT Services and IT Consulting #J-18808-Ljbffr
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Quality Analyst
3 weeks ago
Taguig, Philippines HCLTech Full timeOverview HCLTech Taguig, National Capital Region, Philippines Quality Analyst HCLTech Taguig, National Capital Region, Philippines Responsibilities Daily audits followed by coaching and feedback Daily analysis followed by coaching and feedback Publishing dashboards and trends of audit/analysis weekly/monthly Tracking progress of agents Developing briefings...
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Quality Analyst
2 weeks ago
Taguig, Philippines HCLTech Full timeHCLTech Taguig, National Capital Region, Philippines Quality Analyst Direct message the job poster from HCLTech Qualifications: Strong process knowledge of SD with minimum 2 years of experience Minimum 2 years of experience as Analyst Candidate should have good communication skills Candidate should know how to use Excel and presentation Appropriate required...
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Quality Analyst
2 weeks ago
Taguig, National Capital Region, Philippines StaffLink Express Full time ₱420,000 - ₱540,000 per yearRole: Quality Analyst (Multilingual)Contract: Project-basedLocation: Taguig City, Metro Manila, #PhilippinesWork Setup: Onsite (100%)Schedule: ShiftingOnboarding: December 1–8Headcount: 1 per language Salary PackageTotal: ₱83,000 – ₱86,000 (negotiable, capped at ₱90,000)Breakdown:Basic Pay: ₱28,000 – ₱31,000Language Premium: ₱55,000 Role...
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Korean Quality Analyst
4 weeks ago
Taguig, Philippines J-K Network Services Full timeCompany Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally. Position: Korean Quality Analyst Industry: IT/BPO Company Salary: Php 80,000 - 85,000 Monthly...
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Quality Analyst
2 weeks ago
Taguig, National Capital Region, Philippines UST Full time ₱600,000 - ₱800,000 per yearRole DescriptionThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance service quality...
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Quality Analyst
2 weeks ago
Taguig, National Capital Region, Philippines UST USource Full time ₱900,000 - ₱1,200,000 per yearThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance service quality and customer...
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Quality Analyst
2 weeks ago
Taguig, National Capital Region, Philippines TalentLift Full time ₱900,000 - ₱1,200,000 per yearRole: Quality AnalystContract: Project basedLocation: Taguig City, Metro ManilaWork Set-up: Pure work onsiteSchedule: Shifting scheduleHeadcount: 1 each LanguageOnboarding DAY 1: December 1-8Salary Package: 83-86k (can be negotiable but not more than 90k)Basic: ₱28,000 – ₱31,000 per monthLanguage premium: ₱55,000Skillset• Excellent oral, written...
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Quality Analyst
2 weeks ago
Taguig, National Capital Region, Philippines UST Full time ₱900,000 - ₱1,200,000 per year1 OpeningTaguigRole descriptionThe Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. The role involves analyzing interactions, identifying areas for improvement, and providing feedback to enhance...
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Collections Quality Analyst
3 weeks ago
Taguig, Philippines Blaseek Full timeAbout the Role We are looking for an experienced Collections Quality Analyst to help ensure that our collection calls and processes meet high standards of compliance, accuracy, and customer service. In this role, you will evaluate calls, identify improvement opportunities, and work with the team to raise overall performance. Your insights will directly...
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Collections Quality Analyst
3 days ago
Taguig, Philippines Blaseek Full timeAbout the Role We are looking for an experienced Collections Quality Analyst to help ensure that our collection calls and processes meet high standards of compliance, accuracy, and customer service. In this role, you will evaluate calls, identify improvement opportunities, and work with the team to raise overall performance. Your insights will directly...
