Korean Quality Analyst

4 weeks ago


Taguig, Philippines J-K Network Services Full time

Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally. Position: Korean Quality Analyst Industry: IT/BPO Company Salary: Php 80,000 - 85,000 Monthly Location: BGC, Taguig Work Schedule: Shifting schedule, Weekends Day off (2 days off) Work Set-up: Onsite BENEFITS 13th month pay Leave Credits Government Mandated Benefits Laptop provided Competitive language premium Requirements Open for Korean nationals can speak in English fluently With at least a year quality assurance role (BPO-related experience is highly preferred but not required) must have Topik level or 4 with 2 years stay in Korea Experience in customer service is a plus Willing to work in BGC, Taguig and shifting schedule Can start as soon as possible Responsibilities Identify strengths and skills that needs to be improved (process and communication) Ensure that quality calls and performance metrics are met Participate in call calibrations and meetings Prepare, review and present the quality analyst result of the agent Provide feedback for improvements Monitor the performance of team members Recruitment Process Resume Screening Initial - Phone interview Language Assessment Final Interview with Quality Manager Job Offer #J-18808-Ljbffr



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