Sales Training Officer

4 weeks ago

Quezon City, Philippines Public Safety Savings and Loan Association, Inc. (PSSLAI) Full time

Job Summary The Sales Training Officer is responsible for designing, delivering, and evaluating training programs for new hires and existing sales personnel. This includes the creation of comprehensive training modules that reflect the Association’s Standard Operating Procedures (SOPs), core values, and operational processes. The role ensures that employees are well‑equipped to perform effectively and consistently across all offices and branches. The officer also conducts training audits to assess compliance and performance and recommends retraining when necessary to uphold service excellence and operational standards. Essential Duties and Responsibilities 1. Training Delivery & Facilitation Conduct onboarding training for new sales hires. Facilitate refresher courses for personnel within the operations group, focusing primarily on sales personnel. Ensure trainees are familiar with operational workflows and SOPs. 2. Training Design & Development Create and update training modules, manuals, and digital content. Integrate operational processes and core values into training materials. Customize content based on performance gaps and business needs. 3. Training Audits & Evaluation Conduct regular audits of training implementation across offices. Assess adherence to SOPs, operational standards, and company values. Recommend retraining or coaching interventions based on audit findings. 4. Monitoring & Reporting Track training attendance, completion rates, and post‑training performance. Analyze training effectiveness and prepare reports for HR and Management. Maintain accurate training records and documentation. 5. Operations Familiarization Stay updated on operational processes and changes. Collaborate with operations teams to ensure training reflects current practices. Serve as a bridge between HCMD and Operations for training alignment. 6. Collaboration with stakeholders Coordinate with department heads to assess training needs. Provide feedback and recommendations to improve training programs. Qualifications and Required Skills Bachelor’s degree in Human Resource, Education or Training Development, Communication or its equivalent. At least 3-5 years of experience in Training/ Learning and Development role. Must have a good floor presentation skill. Excellent communication (verbal and written), interpersonal and organizational skills. Adaptable and can work under pressure. Keen attention to details. Excellent analytical and problem‑solving skills. Ability to manage multiple initiatives simultaneously. Ability to work with multiple stakeholders at different levels in the organization. Excellent team collaboration and ability to establish positive working relationships across the organization. Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, etc. Willing to travel. #J-18808-Ljbffr

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