Home Health Orders Management Specialist

2 days ago

Philippines PathWell Health Full time $30,000 - $60,000 per year

About Hoolime

Hoolime, a subsidiary of PathWell Health, empowers home health and hospice agencies by providing scalable, expert-driven solutions that streamline operations and reduce administrative burden.

We specialize in services such as Coding & OASIS Review, Revenue Cycle Management (RCM), Centralized Operations Staffing (Intake, Authorization, Scheduling, and Orders Management), KPI Dashboards & Analytics, Recruiting, and more.

Our mission is to help agencies operate more efficiently by improving workflows, minimizing errors, and strengthening financial performance—ultimately allowing clinicians and care teams to focus on delivering exceptional patient care.

Position Summary:

Hoolime is seeking a detail-oriented and proactive Order Management Specialist to support our US operations team. This role involves managing data and order workflows, coordinating with our US-based team, and ensuring timely communication and accurate billing preparation. The ideal candidate is organized, communicative, and capable of handling multiple priorities in a dynamic environment.

Key Responsibilities:

  • Coordinate with the US-based team to facilitate efficient communication, timely information exchange, and effective issue resolution.
  • Manage and maintain order-related data with accuracy and attention to detail.
  • Contact clients/customers to obtain signed orders and escalate unresolved issues to the US team as necessary.
  • Prepare orders for billing by ensuring all required information and signatures are complete.
  • Conduct regular audits of orders to verify accuracy and compliance with company policies.
  • Schedule and coordinate meetings, conference calls, and video conferences across multiple time zones.
  • Compile, analyze, and generate reports related to operational metrics and key performance indicators (KPIs).
  • Communicate effectively with teams across different offices via email and phone.
  • Utilize various software tools and systems for reporting and data management.
  • Perform additional duties and tasks as assigned by the management team.

Requirements:

  • Excellent English communication and interpersonal skills.
  • Bachelor's degree (Graduation is a must).
  • Demonstrated leadership and problem-solving abilities.
  • Willingness to work in the US shifts.
  • Prior experience in dealing with US-based clients is preferred.
  • Strong multitasking and organizational skills.
  • Good command of basic computer applications and data management tools.

Why Join Hoolime:

  • Work with a passionate, mission-driven team dedicated to improving healthcare outcomes.
  • Gain exposure to international operations and US healthcare processes.
  • Opportunity for professional growth within a fast-evolving organization.

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