Order Fulfillment Specialist
2 days ago
ORDER FULFILLMENT SPECIALIST
TYPE: FULL TIME; INDEPENDENT CONTRACTOR
SHIFT: DAY / MORNING PHT
FULLY REMOTE
Overview:
We are seeking an experienced Order Fulfillment Specialist to manage the end-to-end fulfillment process for our Direct-to-Consumer (DTC) and global FMCG operations. The ideal candidate will have a strong background in supply chain management, customer communication, and logistics coordination, ensuring timely and accurate order processing across multiple markets.
Key Responsibilities:
- Order Management & Data Entry
- Accurately enter and process customer orders within ERP or order management systems.
- Verify order details, pricing, product availability, and delivery timelines.
- Track order status and ensure on-time fulfillment.
- Supply Chain Coordination
- Collaborate with production, warehouse, and supply chain teams to align stock levels with forecasted demand.
- Manage global order flow and inventory allocation to meet regional and DTC requirements.
- Support demand planning and inventory optimization initiatives.
- Logistics & Shipment Organization
- Arrange and coordinate shipments with local and international logistics providers.
- Prepare and review shipping documents, customs requirements, and delivery schedules.
- Monitor shipments to ensure on-time delivery and resolve any transit issues.
- Customer Communication & Support
- Serve as the primary point of contact for customer inquiries related to order status, delays, or product availability.
- Proactively communicate shipment updates, backorders, or substitutions.
- Maintain a high level of customer satisfaction by providing timely and accurate information.
- Reporting & Continuous Improvement
- Generate order and shipment reports to monitor KPIs and identify process bottlenecks.
- Support continuous improvement initiatives to streamline fulfillment and logistics processes.
- Ensure compliance with company policies, trade regulations, and customer agreements.
Qualifications:
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- 3–5 years of experience in order fulfillment, logistics, or supply chain, ideally within the FMCG or consumer goods sector.
- Proven experience handling Direct-to-Consumer (DTC) and global operations.
- Strong knowledge of order management systems (OMS/ERP) and logistics coordination.
- Excellent communication and stakeholder management skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Proficiency in MS Office, Excel, and supply chain platforms (e.g., SAP, NetSuite, Oracle, or similar).
Work from Home Requirements (Must have before the start date)
- Internet Connection : Min of 30 mbps wired internet connection speed AND a backup internet connection (before start date)
- Computer/Laptop: The contractor must have a working computer with updated current programmes from home with Dual Monitors
- Noise Canceling Headset (Plantronics)
- Dedicated Home Office - Contractors are required to have a dedicated home office free from noise and distractions.
- Must be comfortable working with a Monitoring Software (for payroll and timekeeping purposes only)
- Webcam - Contractors must have a working webcam
Job Type: Full-time
Pay: From Php42,000.00 per month
Benefits:
- Work from home
Work Location: Remote
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