Support Clerk-Hr Admin

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Job Description

Inviting applications for the role of Process Developer, Customer Service

In this role, you will support customers in English via calls and emails.

Responsibilities

  • Receive and respond to customer calls, emails and chats; capture and verify required information
  • Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
  • Resolve customer issues and concerns in a professional and efficient manner
  • Maintain accurate records of customer interactions and resolutions
  • Effectively communicate solutions and recommendations to clients
  • Stay up to date with product and service offerings to provide accurate information to customers
  • Meet or exceed established performance metrics, such as response time and customer satisfaction
  • Meet or exceed quality assurance targets
  • Effective Client Account Management to drive client advocacy

Qualifications we seek in you

Minimum Qualifications

  • High School or Senior High School Graduate
  • Customer service experience, preferably in financial services
  • Strong written and verbal communication skills
  • Strong numeracy and problem-solving skills
  • Ability to work in a fast-paced environment and handle a high volume of customer inquiries
  • Strong attention to detail and ability to maintain accurate records; positive and professional attitude

Open to flexible schedule, including evenings and weekends

Preferred Qualifications/ Skills

  • Communication (written / insights synthesis and reporting in a presentation)
  • Decision making / critical thinking

Why join Genpact?

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Futhermore, Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

Location & Perks

Customer Service – Pasig City, National Capital Region

Salary: ₱240,000 - ₱336,000 per year (illustrative range in listing)

Posted 1 day ago

Additional Notes

Other postings within the description include roles for Customer Service in Taguig and other locations with varying requirements and benefits. This refined listing focuses on the Genpact Process Developer, Customer Service role with responsibilities and qualifications as described above.

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