ERP Technical Support

1 week ago

Calabarzon, Philippines Mary Grace Foods, Inc. Full time ₱250,000 - ₱450,000 per year

As an ERP Technical Support Specialist, you will be a key member of the IT- ERP Support team, serving as the primary technical interface for all ERP-related issues. You will provide day-to-day support for system access, minor errors, configuration concerns, and other technical issues. This role is responsible for triaging and resolving technical problems, coordinating with internal teams and external partners as needed, and maintaining documentation to support knowledge sharing and process improvement. You will also help identify recurring technical issues and suggest improvements to enhance the reliability and efficiency of ERP operations. This position plays a crucial role in ensuring smooth, continuous, and reliable ERP system operations for the organization.

Technical Support & Issue Resolution

  • Act as the first point of contact for ERP technical issues, troubleshooting and resolving system access problems, minor errors, and configuration concerns.
  • Provide guidance to users on ERP system functionality and basic problem-solving techniques.
  • Monitor recurring issues and escalate patterns that may indicate larger system problems.

Ticket & Request Management

  • Receive, log, categorize, and prioritize ERP technical support requests daily.
  • Track the progress of each ticket and ensure timely resolution in alignment with service expectations.
  • Follow up on pending tickets and escalate unresolved issues to the appropriate teams.

Issue Escalation & Coordination

  • Escalate complex technical issues to Application Development, Network/Infrastructure, or External ERP Consultant Partners as appropriate.
  • Coordinate with internal teams and external partners to ensure effective problem resolution.
  • Maintain clear communication with end-users regarding the status of escalated issues.

Master Data Management

  • Coordinate ERP Master Data changes with ERP Administrative Support and Functional Support teams.
  • Ensure all changes are accurate, properly approved, and documented in the system.
  • Assist in validating data quality and identifying inconsistencies or errors.

Documentation & Knowledge Sharing

  • Document recurring technical issues, troubleshooting steps, and solutions in the ERP knowledge base.
  • Maintain up-to-date records of technical support activities, reports, and recommendations.
  • Share best practices and lessons learned with team members to improve overall support efficiency.
  • Proactive Issue Monitoring

Monitor ERP system performance and identify potential technical issues before they impact operations.

  • Recommend preventive measures or process improvements to reduce system disruptions.
  • Support testing and validation of system changes, updates, or enhancements in collaboration with relevant teams.

QUALIFICATIONS:

  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
  • Equivalent combination of education and relevant work experience may be considered
  • 1–2 years of experience in IT support, ERP technical support, system administration, or related roles.
  • Hands-on experience with ERP systems, helpdesk operations, or technical troubleshooting is required.
  • Exposure to cross-functional coordination and interaction with external vendors or consultants is highly desirable.
  • Experience in Master Data management and ERP ticketing systems is an advantage.
  • Practical knowledge of ERP systems and enterprise application workflows.
  • Familiarity with ticketing or service management tools for logging, tracking, and reporting technical issues.
  • Must be willing to work onsite from Monday to Saturday in our Head Office at San Martin De Porres, Paranaque.

  • FOR ACTIVE POOLING: IT Technical Support Specialist

    1 week ago

    Majayjay, Calabarzon, Philippines Vanigent Full time $40,000 - $60,000 per year

    legal pr FOR ACTIVE POOLING: IT Technical Support Specialist (Remote – US Hours)Are you passionate about solving tech challenges and delivering exceptional support? Join Vanivation Corp. (the PH subsidiary of Vanigent Biopharm) as our next IT Technical Support Specialist What You'll Do: As a key member of our IT team, you'll provide top-tier technical...

  • Oracle Functional Consultant

    7 days ago

    Paete, Calabarzon, Philippines Active Business Solutions, Inc. Full time

    Active Business Solutions, Inc.Active Business Solutions, Inc.is a leading provider of IT services and solutions across various industries. Since 2000, we have been helping companies transform into true eBusinesses through innovative technology and reliable services.Job Summary:We are seeking anOracle Functional Consultantto support ERP implementation...

  • Technical Assistant

    1 week ago

    Kalayaan, Calabarzon, Philippines Aboitiz Renewables Full time ₱21,000 - ₱50,000 per year

    The position holder provides technical and administrative assistance to the C9 Facility Head for analysis, summaries and reports, including technical and financial presentations that will address the requirements of the C9 Facility Head.The position holder also researches, prioritizes, and follows up on multiple incoming issues and concerns addressed to the...

  • IT Manager

    7 days ago

    Calabarzon, Philippines HRTX Full time ₱200,000 - ₱300,000 per year

    Job Title: IT ManagerLocation: Laguna (Onsite)Work Schedule: Monday to Friday, 8:00 AM 5:00 PMJob SummaryThe IT Manager will oversee the organizations technology infrastructure, systems, and applications, ensuring they effectively support business operations. This role will lead IT transformation initiatives, modernize legacy systems, and implement...

  • IT Manager

    1 week ago

    Calabarzon, Philippines HRTX Full time ₱150,000 - ₱300,000 per year

    Job Title: IT Managerw/ experience in transformation initiatives is a plusLocation: Laguna (Onsite)Work Schedule: Monday to Friday, 8:00 AM 5:00 PMBudget: 150, ,000Job SummaryThe IT Manager will oversee the organizations technology infrastructure, systems, and applications, ensuring they effectively support business operations. This role will lead IT...

  • Purchasing Supervisor

    1 day ago

    Calabarzon, Philippines Viventis Search Asia Full time

    JOB SUMMARYThe Purchasing Supervisor is responsible for ensuring timely, cost-effective, and quality-compliant procurement of raw materials essential for food production. The role oversees supplier management, procurement planning, inventory coordination, and compliance with food safety and quality standards. This position works closely with Production,...

  • IT Officer

    1 week ago

    Calabarzon, Philippines TGP The Generics Pharmacy Full time ₱400,000 - ₱600,000 per year

    Company DescriptionTGP The Generics Pharmacy has been committed to making healthcare accessible to Filipinos for over 15 years. With more than 2,000 outlets across the Philippines, TGP has established itself as a trusted provider of affordable and quality medicines. TGP continues to grow its presence and enhance its services to better serve communities...

  • Vice President of Global Accounting

    1 week ago

    Calabarzon, Philippines Regions Financial LLC Full time ₱1,200,000 - ₱3,000,000 per year

    As Vice President of Global Accounting, you will be fully responsible for the planning, organization, and execution of the company's global accounting and compliance efforts. You will be responsible for understanding international accounting and financial management trends, developing and overseeing global accounting policies, leading the multinational...

  • Labview Test and Systems Development Engineer

    1 week ago

    Calabarzon, Philippines Kaertech Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionKaertech provides full turnkey services with state-of-the-art product design and advanced manufacturing services. Our objective is to provide customers with an "all-inclusive solution" by offering research & development engineering and manufacturing services for telecommunication products, multimedia tools, electronic modules, consumer...

  • Lead Packaging Engineer

    1 week ago

    Calabarzon, Philippines Viventis Search Asia Full time ₱3,500,000 - ₱4,500,000 per year

    TheLead Packaging Engineerserves as the technical authority for semiconductor package development and assembly process engineering. This role drives high-impact packaging projects, provides expert-level design and process decisions, and ensures all deliverables meet company's rigorous quality, documentation, and performance standards. As a senior leader, the...