Clinical and Technical Support Specialist

2 weeks ago


Calabarzon, Philippines Gtelecom Full time ₱350,000 - ₱600,000 per year

We're looking for a Clinical & Technical Support Specialist to provide post-sales customer support for our diagnostic platform. This role will start as frontline support but is designed to grow into a team lead role. You will directly support clinicians and patients, troubleshoot medical/IT workflows, and produce training content (guides, videos, UI walkthroughs). Over time, you'll help train and supervise junior staff. 

What we're looking for:

  • Nursing graduate or Licensed Medical Technologist

  • 2–4 years in healthcare BPO, diagnostics, or IT-enabled clinical support

  • Strong English communication + customer empathy

  • Experience in technical troubleshooting (apps, connectivity, EMR/LIS systems)

  • Ability to create training content (manuals, videos, UI guides)

Soft Skills:

  • Excellent English communication (verbal & written)

  • Strong customer empathy and problem-solving

  • Ability to simplify complex workflows

  • Comfortable with early shifts (6 AM – 4 PM PH)

Technical & Medical Skills:

  • Understanding of point-of-care testing workflows

  • Knowledge of lab basics (blood, urine, spirometry, ECG)

  • IT troubleshooting (remote support tools, SQL basics, HL7/FHIR)

  • Video editing & screen recording tools (e.g., Loom, Camtasia)



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