Call Center Agent – B2B Account

2 weeks ago

Lipa A, Philippines Knack RCM Full time ₱240,000 per year

Key Responsibilities:

  • Customer Service & Communication:
  • Handle distributor inquiries via phone, email, and chat.
  • Explain pricing, contract terms, and rebate calculations clearly.
  • Use active listening and empathy to resolve conflicts and build trust.
  • Contract & Pricing Support:
  • Assist with pricing disputes, rebate clarifications, and contract eligibility.
  • Identify discrepancies between contracts and distributor invoices.
  • Analytical & Problem-Solving:
  • Review contract and rebate claims for accuracy.
  • Resolve pricing and rebate escalations quickly.
  • Collaboration:
  • Work with internal teams (finance, contracts, supply chain) to resolve issues.
  • Escalate complex issues to appropriate stakeholders when necessary.
  • Compliance & Process Adherence:
  • Follow industry regulations and SOPs for contract setup and rebate processing.
  • Ensure accurate record-keeping and adherence to compliance standards.
  • Process Improvement:
  • Identify areas for process improvement and suggest changes to reduce errors.
  • Time Management:
  • Manage multiple contracts, rebate requests, and distributor inquiries efficiently.
  • Meet deadlines for rebate payouts and contract renewals.

Qualifications:

  • Education: Bachelor's degree or equivalent (fresh graduates welcome).
  • Skills:
  • Excellent verbal and written communication.
  • Strong attention to detail and problem-solving ability.
  • Proficient in Microsoft Excel.
  • Good organizational and time-management skills.
  • Preferred (but not required):
  • Familiarity with healthcare, supply chain processes, or contract management.
  • Previous experience in a customer service or call center role.

Job Types: Full-time, Fresh graduate

Pay: Php17, Php20,000.00 per month

Benefits:

  • Paid training
  • Promotion to permanent employee

Work Location: In person

Expected Start Date: 10/13/2025

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