Eoi: Procurement Manager

Posted today

Night Shift Operations Manager

We are seeking an experienced Night Shift Operations Manager to join our dynamic team in Kalawaan, Pasig City, Metro Manila. As the Night Shift Operations Manager, you will be responsible for overseeing all warehouse and distribution operations during the overnight hours, ensuring the efficient and effective management of our logistics processes.

What you'll be doing

• Manage and oversee all warehouse and logistics activities during the night shift, including receiving, storage, order picking, packing, and shipping
• Develop and implement strategies to optimize workflow, improve productivity, and maintain high levels of accuracy and safety
• Manage and coordinate a team of night shift warehouse and logistics personnel, providing leadership, training, and performance management
• Ensure compliance with all relevant health, safety, and environmental regulations
• Identify and implement process improvements to enhance operational efficiency and customer satisfaction
• Collaborate with the day shift management team to ensure seamless hand-offs and continuity of operations
• Provide regular reporting and analysis on key performance metrics to senior management

What we're looking for

• Minimum 3 years of experience in a night shift operations management role within the warehousing, storage, and distribution industry
• Proven track record of successfully managing a team and driving operational excellence in a fast-paced, high-volume environment
• Strong understanding of warehouse management systems, inventory control, and logistics processes
• Excellent problem-solving and decision-making skills, with the ability to work independently and prioritize effectively
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams
• Proficient in data analysis and reporting, with the ability to use performance metrics to drive continuous improvement
• Relevant tertiary qualification in Supply Chain Management, Logistics, or a related field is desirable

Night Shift Manager

Posted today

Night Shift Operations Support (Customer Service)

Supervise and lead Customer Service Associates during assigned shifts. Ensure CSAs deliver excellent service and follow company procedures, policies, and standards. Monitor staff performance, provide guidance, coaching, and on-the-spot feedback. Oversee daily shift operations, including scheduling, task assignments, and workload distribution. Resolve customer complaints or issues escalated by CSAs in a timely and professional manner. Conduct shift briefings to update staff on company announcements, daily targets, or policy changes. Ensure compliance with health, safety, and quality standards during shifts. Prepare and submit shift reports on operations, incidents, and staff performance to higher management. Coordinate with other departments (Accounting, HR, Admin, etc.) for operational requirements. Assist in training new hires and support the development of CSA staff. Promote teamwork, professionalism, and a positive work culture within the team.

Job Types: Full-time, Permanent

Pay: From Php25,000.00 per month

• Company events
• Opportunities for promotion
• Paid training

Operations Manager

Taguig, National Capital Region ₱ - ₱

Y Scentsmith Perfumery Inc

Posted 1 day ago

Operations Manager mainly focuses on providing customer feedback and strategizing sales/marketing plans to drive revenues into the stores. S/he is also responsible for controlling the store inventory and ensuring the standards of the merchandise displays. S/he is responsible for training store personnel, implements the policies and procedures of the Company, and studies market reports and competitor strategies.

Responsibilities include:

• Sales Management
• Inventory Management
• Store Presentation Management

Job Summary

• Responsible for delivering overall revenue targets and ensuring the profitability of the stores.
• Ensure the smooth operations at the stores by facilitating all the operational requirements at the store level
• Ensure a positively compelling customer experience at the store and to ensure that all stores and channels embody the vision, strategy and identity of the organization.
• Accountable for the performance of all subordinates and therefore all store locations. Must be able to provide feedback to the other divisions and functions in the organization in order to improve service delivery and customer experience at the store

The Operations Manager will be handling Scentsmith Perfumery, Inc.

Job Types: Full-time, Permanent

Pay: Up to Php50,000.00 per month

• Flextime
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (Required)

Operations Manager

Posted 1 day ago

Job Description

Job Summary

The Operations Manager is responsible for driving operational excellence across a cluster of retail stores in the fragrance, skin care, and hair color categories. This role ensures smooth day-to-day store operations, consistent compliance with company standards, and supports Area Managers in achieving business performance targets. The position focuses on operational efficiency, process consistency, inventory control, and team capability building — ensuring that every store delivers a high-quality customer experience and contributes to overall business growth.

Scope of Role:

• Geographic/Cluster Oversight: Responsible for operational performance across assigned stores/areas, working through and with Area Managers.
• Operational Standards: Ensures all stores consistently implement company SOPs, brand guidelines, and compliance requirements.
• Inventory & Stock Management: Oversees stock availability, turnover, shrinkage prevention, and efficiency of inventory processes.
• Performance Support: Partners with Area Managers to identify underperforming stores and implements corrective actions.
• People & Training: Supports Area Managers in training store staff on operational best practices; drives a culture of accountability and continuous improvement.
• Reporting & Insights: Provides regular operational reports, insights, and recommendations to senior management.
• Travel: Requires frequent store visits to monitor, audit, and guide operational performance.

Key Responsibilities:

• Optimize day-to-day operational processes to improve store efficiency and customer satisfaction.
• Partner with Area Managers to resolve operational bottlenecks and support achievement of sales and service KPIs.
• Use data and analytics to identify opportunities for cost savings, efficiency gains, and improved store performance.
• Oversee stock control and supply chain alignment to prevent out-of-stock or overstock issues.
• Ensure operational compliance with company policies, health & safety, and brand standards.
• Conduct regular audits and implement corrective measures where needed.
• Facilitate training programs to strengthen staff capabilities in operations, compliance, and customer service.
• Promote operational consistency and continuous improvement across all assigned stores.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Retail Management, or Operations.
• Minimum 10 years' retail operations experience, including 3+ years managing multiple outlets.
• Strong background in operational management, inventory optimization, and compliance.
• Proven leadership skills with experience managing Area Managers or equivalent roles.
• Analytical mindset with ability to translate data into practical actions.
• Excellent communication, problem-solving, and people management skills.
• Willingness to travel frequently.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Operations Manager

Posted 1 day ago

Operations Manager – Travel Account (B2C) – Teleperformance

Based in McKinley West, Bonifacio Global City, Taguig City, Metro Manila. Full-time. Oversees day-to-day operations of the travel account, ensuring exceptional customer service and operational efficiency.

What you'll be doing

• Manage and lead a team of customer service representatives, ensuring they are equipped with the necessary skills and resources to deliver outstanding service
• Monitor and analyse key performance metrics to identify opportunities for process improvement and drive operational excellence
• Collaborate with cross-functional teams to develop and implement strategies that enhance the customer experience
• Liaise with clients to understand their evolving needs and translate them into actionable plans
• Foster a positive and engaged work culture, supporting the professional development of your team
• Ensure compliance with all relevant policies, procedures and regulatory requirements
• Contribute to the continuous improvement of our service delivery, leveraging data-driven insights

What we're looking for

• Proven track record of successfully managing operations in a customer service or call centre environment, preferably within the travel industry
• Strong leadership skills with the ability to motivate and develop high-performing teams
• Excellent problem-solving and decision-making abilities, with a focus on driving operational efficiency
• Proficient in data analysis and using insights to drive process improvements
• Exceptional communication and interpersonal skills, with the ability to liaise effectively with clients and cross-functional stakeholder

Operations Manager

Taguig, National Capital Region ₱ - ₱

Y Access Healthcare Services Manila, Inc.

Posted 1 day ago

Job Description

Overview

Join our dynamic team as an Operations Manager for Access Healthcare Services Manila, Inc. In this full-time role, you will oversee the smooth operation of our healthcare-focused BPO services. Based in Taguig City, you will ensure the call centre runs efficiently and delivers exceptional support to clients.

What you'll be doing

• Manage and oversee the day-to-day operations of our call centre, ensuring high levels of productivity, efficiency and customer satisfaction
• Lead and motivate a team of customer service representatives, providing guidance, training and performance management
• Develop and implement operational strategies and processes to optimise call centre performance
• Monitor and analyse key metrics (call volumes, wait times, resolution rates) and take corrective action as needed
• Collaborate with cross-functional teams to identify and resolve any operational issues or bottlenecks
• Ensure compliance with relevant regulations, policies and quality standards
• Foster a positive, customer-centric culture within the call centre team

What we're looking for

• Substantial experience (3-5 years) in a call centre or customer service operations role, preferably within the healthcare industry
• Proven track record of successfully managing and optimising call centre operations, including staffing, scheduling, and performance management
• Strong analytical and problem-solving skills, with the ability to use data to drive continuous improvement
• Excellent communication and interpersonal skills, with the ability to lead and motivate a team
• Familiarity with relevant regulations and compliance requirements in the healthcare industry
• Proficient in using call centre and customer relationship management (CRM) software
• Bachelor's degree in Business Administration, Operations Management or a related field

Operations Manager – Travel Account (B2C) – Teleperformance

Taguig, National Capital Region ₱ - ₱

Posted 1 day ago

Operations Manager

Taguig, National Capital Region ₱ - ₱

Y NRI Australia & New Zealand

Posted 1 day ago

Job Description

Company Description

• CHICHA San Chen, Taiwan's multi-award-winning tea shop, is dedicated to offering the finest ingredients and delivering excellence in every cup. Our commitment to quality and craftsmanship ensures a truly authentic tea experience. With a growing popularity worldwide, we invite you to taste the difference that sets us apart. Join us in bringing exceptional tea experiences to our customers

Role Description

• This is a full-time, on-site role for an Operations Manager based in Metro Manila. The Operations Manager will oversee daily retail operations, manage the store teams, ensure excellent customer service, and maintain inventory control. Responsibilities include overseeing operations management, managing profit and loss (P&L), and ensuring compliance with company policies.
• Qualifications
  • Experience in Retail Operations and Operations Management
  • Proficiency in P&L Management and Inventory Control
  • Strong Leadership and Team Management Abilities
  • Effective Communication and Problem-Solving Skills
  • Bachelor's degree in Business Administration, Management, or a related field is preferred
  • Experience in the food and beverage industry is a plus

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