Customer Service Administrator

1 week ago

Muntinlupa, Philippines Buscojobs Full time

We are seeking a dedicated Customer Service Administrator to provide high-quality support to our Care Coordinators based in our Ballina office. This full-time role is crucial in ensuring the smooth coordination of services for our aged care and disability clients.

As the first point of contact for incoming enquiries, you will deliver excellent customer service while managing a variety of administrative tasks. You will support daily operations, ensure timely communication, and escalate case management or clinical concerns to the appropriate Care Coordinator when needed.

Responsibilities:

  • Act as the first point of contact for phone calls, emails, and in-person enquiries.
  • Provide day-to-day administrative support to the Care Coordinators.
  • Assist in scheduling and coordinating services for clients.
  • Maintain accurate and up-to-date client records and documentation.
  • Escalate clinical or case management issues to the relevant Care Coordinator.
  • Support reporting and compliance with aged care and disability service standards.
  • Liaise with clients, families, service providers, and external stakeholders in a professional manner.
  • Help ensure that clients receive timely, effective, and person-centred support.

Qualifications:

  • Minimum 3 years of experience in administration and customer service within the aged care or disability sector.
  • Experience working with Australian clients.
  • Excellent written and verbal English communication skills.
  • Strong organisational and time-management skills with the ability to manage competing priorities.
  • Proficient in Microsoft Office and client management systems.
  • Demonstrated ability to handle sensitive information with confidentiality and professionalism.
  • Knowledge of aged care/disability sector regulations, funding (e.g., NDIS, Home Care Packages), and terminology is highly regarded.
  • Ability to work both independently and as part of a team.
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