Representative, Customer Service

2 days ago

Muntinlupa, Philippines Synchrony Full time

Job Description:

Responsibilities:

  • Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
  • Resolve credit inquiries on new accounts;
  • Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
  • Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
  • Comply with over-all call quality standards;
  • Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Qualifications:

  • Completed at least 2nd year in College or 2-year Associate course
  • Must have at least 30 mbps wired internet connection
  • Excellent English Verbal and written Communication Skills
  • Ability and willingness to recognize, deliver on card service sales opportunities
  • Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers
  • Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
  • Must have knowledge on basic Computers skills.
  • Professional Phone etiquettes and ability to work with a Team
  • Amenable to work in a shifting schedule.
  • Amenable to work in a hybrid set-up during training and pre-dominant w ork from home after training.

Grade/Level: 04

Job Family Group:

Customer Service Operations #J-18808-Ljbffr

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