Client Engagement Specialist

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Overview

Associate, Customer Relations - Philippines Based Role at a leading developer in the Philippines. Location: Taguig, National Capital Region.

Responsibilities
  • Be the main point of contact for vecinos, fostering open communication to build trust and long-term relationships.
  • Address vecino inquiries, requests, and complaints through email, phone, and in-person meetings.
  • Manage accounts from turnover of signed Contract to Sell (CTS) and pre-signed Deeds of Acceptance (DOAs) to the final delivery of the property title in the vecino's name.
  • Cultivate strong relationships with key stakeholders to ensure timely delivery of the property according to specifications and quality standards.
  • Provide quarterly updates on project progress to vecinos.
  • Act as a liaison between vecinos and internal teams to resolve any issues efficiently.
  • Ensure all communications comply with company standards, procedures, guidelines, and policies.
  • Maintain accurate records in databases, goal trackers, and other monitoring systems for improved team efficiency; submit reports to the Team Lead as required.
  • Collaborate with the collection support group to ensure annual collection targets are met and facilitate communication regarding loan status.
  • Identify and reach out to accounts with delinquent payments, unresponsiveness, or non-compliance with requirements.
Qualifications
  • Bachelor's degree in Business Administration, Customer Service, or a related field (preferred).
  • Minimum of 1 year of experience in customer service or account management.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Strong problem-solving and conflict resolution skills.
  • Highly organized and detail-oriented with proficiency in Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Positive attitude and a passion for providing exceptional customer service.
Why Join Us

At this leading developer, you will have the opportunity to positively impact homeowners by ensuring smooth and positive experiences. You will work in a supportive environment focused on building vibrant communities and exceeding customer expectations.

To view other vacancies, please check our website and follow us on social media: LinkedIn / Facebook / Twitter / Instagram.

Disclaimer: Black Pearl will never ask for money or any form to charge candidates to process or consider their application. If you receive such requests, contact our office or visit our website.

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