Brand Engagement And Retention Head

Client Retention Specialist – Restos/Wet Market (Piso Traders)

Posted 1 day ago

Location: Parañaque, Philippines
Work Mode: Work From Office

Role: Client Retention Specialist - Restos/Wet Market (Piso Traders)

What You'll Do:

• Develop retention strategies for restaurant and wet market clients
• Conduct regular check-ins and relationship management calls
• Monitor client usage patterns and identify at-risk accounts
• Resolve client concerns and provide exceptional customer service
• Implement loyalty programs and retention initiatives
• Track retention metrics and report on performance

What We're Looking For:

• 1-3 years experience in client retention or account management
• Strong understanding of restaurant and wet market operations
• Excellent communication and relationship-building skills
• Experience with CRM systems and data analysis
• Problem-solving mindset with customer-first approach

Job Type: Full-time

Salary: PHP 25,000 – 35,000

Education:

• Bachelor's Degree in Business, Marketing, or a related field

Preferred Industry Background:

• FMCG
• F&B Distribution

Client Retention Specialist – Trader Wet Market

Posted today

Location: Parañaque, Philippines

Salary: PHP 28,000 – 35,000

Job Overview:

• Hands-on wet market trading experience, ideally meat or seafood trading, to nurture key accounts and grow long-term client partnerships

Key Responsibilities:

• Manage and grow a portfolio of existing wet market clients
• Serve as the main point of contact for key accounts
• Analyze buying behavior and develop account growth strategies
• Resolve issues promptly to ensure customer satisfaction
• Work closely with logistics, operations, and customer support teams
• Hit retention and revenue growth targets

Must-Have Qualifications:

• 1+ year experience in account management, trading, or sales support
• Strong background in wet market or piso trading
• Extensive local market knowledge & supplier relationships
• Comfortable with CRM tools and sales data
• Strong customer relationship and problem-solving abilities
• Experience handling high-volume, low-margin transactions

Education:

• Bachelor's Degree in Business, Marketing, or a related field

Preferred Industry Experience:

• Meat/Seafood Trading
• Wet Market Sales

Customer Retention Specialist – iOPEX Technologies Philippines Inc.

Posted 1 day ago

Location: Taguig City, Metro Manila (onsite)

Role: Customer Retention Specialist

What you'll be doing:

• Provide exceptional customer service and support to our clients
• Identify at-risk customers and proactively engage to address concerns
• Negotiate and implement retention solutions to prevent churn
• Meet/exceed KPIs for customer retention
• Maintain detailed records of interactions and retention activities
• Collaborate with cross-functional teams to enhance customer experience
• Seek opportunities to improve retention processes

What we're looking for:

• Minimum 1 year in customer service or call centre
• Exceptional communication and interpersonal skills
• Strong negotiation and problem-solving abilities
• CRM proficiency
• Ability to work in fast-paced, target-driven environment
• Fluency in English and Filipino

What we offer:

• Uncapped monthly commission potential up to 50,000 PHP
• Health and wellness benefits
• Career development opportunities
• Flexible work arrangements
• Team activities

About us:

iOPEX Technologies Philippines Inc. is a BPO/IT services provider committed to empowering employees and delivering innovative solutions to clients.

Customer Retention Specialist (AXA Philippines)

Location: Makati City (Philippines) • Department: Sales • Job Type: Full-time

Role overview:

• Initiates outbound calls for full/partial withdrawals
• Responds to customer inquiries during outbound calls
• Offers alternatives to surrendering policies
• Assists policy owners with post-sale requests
• Informs clients about TAT, processes, compliance documents, and pending requirements

Qualifications:

• College graduate; 4-year degree preferred
• Minimum 2 years in Life Insurance, Customer Service, Financial or related field
• Experience with multiple channels (outbound, chat, etc.)
• Customer-focused, strong interpersonal and negotiation skills
• Knowledge of Life Insurance and VUL products is preferred

About AXA Philippines:

AXA Philippines is a joint venture between AXA Group and Metrobank Group, with a history of bancassurance and broad life and general insurance offerings across the Philippines.

Customer Retention Manager

Location: Taguig, National Capital Region

Salary: From PHP 840,000/year

Posted 1 day ago

Location details:

Location: BGC, Taguig • Work Setup: Onsite • Schedule: Day shift

Role overview:

The role leads key loyalty program initiatives, aims to increase engagement and repeat business, and scales customer loyalty programs. Requires strong loyalty strategy expertise and data-driven decision making.

Requirements:

• Bachelor's degree in Marketing or Business
• 3+ years in program or project management
• Strong analytical skills and CRM familiarity
• Proven project management and leadership capabilities
• Excellent communication

Responsibilities:

• Oversee loyalty program and related website
• Lead daily loyalty program operations and personalization initiatives
• Improve customer experience and retention through loyalty efforts
• Administer budget and collaborate with partners
• Collect customer feedback and drive program innovation
• Promote the loyalty program across platforms

What Locations Can I Find These Jobs In? #J-18808-Ljbffr

---