Engagement Manager

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Engagement Manager

The Engagement Manager serves as a trusted guide to customers in their portfolio, providing guidance to the eBIZ Sales and Service Delivery teams, ensuring synergies across each customer's projects, and ensuring the highest levels of customer satisfaction. The specific responsibilities that the SE Manager will accomplish are as follows:

• Prepare and implement plans to achieve or exceed business unit revenue goals.
• Address any and all client requests and concerns.
• Prepare and implement plans to generate leads.
• To assist the CM Associate, negotiate contracts with prospective clients.
• Help determine pricing schedules for quotes, promotions, and negotiations.
• Give sales presentations to a range of prospective clients.
• Coordinate sales efforts with marketing programs.
• Understand and promote business unit service offerings.
• Visit clients and potential clients to evaluate needs or promote products and services.
• Maintain client records.
• Track and manage all engagement metrics.
• Answer client questions about credit terms, products, prices, and availability.
• Manage and monitor the engagement budget.
• Provide regular weekly and monthly reporting on the engagement performance.

JOB SPECIFICATION :

Academic Qualification: Bachelor's degree in business, marketing, economics, ICT or related field.

Work Experience: Minimum of 3 years of work experience in the Customer Service or in the IT industry

• Experience in sales.
• Understanding of the sales process and dynamics.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Experience using computers for a variety of tasks
• Competency in Microsoft applications including word, excel, and teams.
• Able to work comfortably in a fast-paced environment.

Work-from-home option is not offered for this position.

Job Types: Full-time, Permanent

• Company events
• Flextime
• Health insurance
• Opportunities for promotion

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Player Engagement Manager

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Job Description

Join Us in Building the Future of Fun

Do you thrive on creating rewarding, addictive, and engaging player experiences? Are you a pro at loyalty programs, promotional campaigns, and optimizing the eCommerce journey? We're looking for a Player Engagement Manager to take the lead on our player-facing experience.

In this onsite role, you'll drive the strategy and execution behind gamification mechanics, loyalty rewards, and user engagement. You'll work closely with our marketing, product, and design teams to create memorable, frictionless, and fun experiences for our players.

Key Responsibilities

Player Experience & Gamification

• Build, manage, and optimize our loyalty program, XP tiers, and reward systems
• Own leaderboard mechanics, daily streaks, and engagement loops
• Launch and manage promotional campaigns: discounts, bonuses, streak rewards
• Analyze player behavior and suggest improvements for retention
• Collaborate with design and development teams to implement gamified features

Site Operations & eCommerce

• Maintain and QA player-facing pages including homepage, account, and shop
• Partner with the CMO on conversion optimization: test CTAs, layouts, offers, and funnels
• Manage daily updates to offers, banners, and promotional content
• Ensure smooth end-to-end flow from purchase to reward redemption

Qualifications

Required Skills & Experience

• 3+ years in eCommerce, iGaming, or gamified product operations
• Strong understanding of player psychology and retention strategies
• Ability to manage loyalty systems and virtual currencies
• Hands-on experience with A/B testing and performance analysis
• Positive attitude, able to thrive in a fast-paced, iterative environment
• Passion for video games and understanding of engaging gameplay elements

Preferred Skills (Good to Have)

• Familiarity with sweepstakes models or virtual economies
• Experience launching gamified campaigns or seasonal events
• Background in user behavior analytics and optimization

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Sr. Engagement Manager

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Job Description

Job Title: Sr. Engagement Manager

Location: Makati, Philippines

Shift: Night Shift

Function: Operations

We are hiring a Sr. Engagement Manager to lead and develop a team of Engagement Coaches, ensuring performance excellence, service quality, and effective client management.

Key Responsibilities:

Lead, coach, and develop Engagement Coaches to meet productivity and quality goals.

Manage schedules, attendance, and performance, applying corrective measures as needed.

Conduct team meetings, briefings, and one-on-one coaching.

Handle escalated customer issues and deliver resolutions.

Drive process improvements and strategic initiatives.

Qualifications:

Bachelor's degree or equivalent experience.

2–5 years of BPO operations management, including 2–3 years leading managers.

Solid background in telco accounts.

Strong client and stakeholder management skills.

Excellent leadership, communication, and coaching ability.

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Community Engagement Manager

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Job Description

The Community Engagement Manager will contribute to the Marketing team's objectives to reach and engage key audiences, and to generate qualified leads to support revenue targets. We are looking for an enthusiastic and adaptable individual to join our friendly team and bring new ideas.

The Marketing team produces varied content to support a broad range of activities. Your core responsibilities will be to develop and implement engaging campaigns in line with our marketing strategy, with a strong focus on website and SEO, events, and social media management. Up to date with new technologies and marketing trends, you will contribute to expanding our digital footprint and brand awareness.

Responsibilities

Strategy and management

• Develop and implement the social media and the company's community strategies
• Report on campaign effectiveness
• Monitor KPIs

Social media management

• Develop and execute the company social media strategy
• Identify potential for new content type across channels
• Keep abreast of trends and industry topics
• Work with the Marketing team to monitor competitor activity
• Create engaging content in line with brand guidelines using Canva and working with our Graphic Designer
• Schedule all social media posts
• Manage social media advertising campaigns
• Monitor channel analytics to grow our number of followers and improve engagement rates
• Provide social media advice across the company

Website content management and SEO

• Keep the website content updated – this includes but is not limited to adding events pages, ensuring our data is up to date, creating new report pages.
• Implement search engine optimisation best practice to support lead generation objectives
  Manage PPC campaigns
• Monitor website traffic

Marketing team support

• Contribute to new ideas and workshops for multi-channel campaigns
• Write copy for marketing publications and activities as needed
• Help manage communities at events and conferences
• Work with our graphic designer to produce engaging content in line with our brand guidelines

Essential Skills and Experience

• Degree or equivalent qualification in marketing, media or communications
• 2-3 years of experience managing social media channels as a full-time position
• 2+ years' experience of pay per click advertising (social or search engine) as a full-time position
• Proven experience of developing and implementing inbound marketing strategies
• Strong copywriting and web content management skills.
• Strong understanding of SEO
• Strong interest in the education market Knowledge of website and social media metrics

Desirable Skills and Experience

• 1-2 years' experience as a Content Marketing Executive
• Google Analytics or AdWords certification
• CMS Experience, preferably WordPress
• Engagement platform experience, preferably Pardot
• Social media management platform experience, preferably Hootsuite.
• 33 days paid holiday, plus one extra day every 5 years of service
• Working from home
• Annual profit share (if company-wide targets are met).
• Annual Christmas and Summer staff events
• 4.5 work week schedule, with Friday afternoons off (for full time employees)

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Player Engagement Manager

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Job Description

Are you obsessed with creating unforgettable user experiences? Do loyalty programs, gamification loops, and eCommerce optimization excite you? If so, we want you to lead our charge in transforming how players engage with our platform.

We're on the hunt for a Player Engagement Manager who's equal parts strategist, creator, and optimizer — someone who understands what makes players tick and knows how to turn every interaction into a win. You'll be the mastermind behind the systems that keep players coming back: XP tiers, daily streaks, leaderboard glory, exclusive offers, and more.

This is an onsite position, where you'll collaborate closely with product, marketing, design, and development to craft experiences that are not only seamless but seriously fun.

What You'll Be Driving:

Player Experience & Gamification

• Build and evolve our loyalty systems, including XP tiers, reward structures, and progression loops
• Own gamified features like leaderboards, daily streaks, and bonus mechanics
• Design and manage compelling promotions and campaigns — from streak rewards to exclusive discounts
• Analyze player behavior and use insights to improve retention and lifetime value
• Partner with design and dev teams to bring engaging, gamified features to life

eCommerce & Site Operations

• Oversee and QA player-facing pages (homepage, shop, account dashboard, etc.)
• Collaborate with the CMO to optimize conversion through CTA testing, layout experiments, and offer funnels
• Manage and update daily promotional content, offers, and in-game banners
• Ensure a smooth purchase-to-reward experience, maximizing user satisfaction

What We're Looking For:

Required Experience & Skills

• 3+ years in eCommerce, iGaming, or gamified product operations
• Deep understanding of player psychology, engagement, and retention mechanics
• Hands-on experience managing loyalty systems, virtual currencies, and reward flows
• Skilled in A/B testing, behavioral analysis, and campaign performance tracking
• Comfortable in a fast-paced, agile environment with shifting priorities
• Passion for video games, game mechanics, or player-driven experiences

Bonus Points (Nice to Have)

• Experience with sweepstakes models, gamified campaigns, or virtual economies
• Background in seasonal campaign planning or limited-time events
• Strong familiarity with user analytics tools and optimization platforms

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Employee Engagement Manager

Makati City, National Capital Region ₱ - ₱ Y Palawan Group of Companies

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Job Description

EDUCATIONAL BACKGROUND:

Bachelor's degree in Human Resources, Psychology, Business Administration, Communications, Organizational Development, or a related field.

RELEVANT WORK EXPERIENCE:

8+ years of experience in HR, employee engagement, internal communications, or organizational development.

At least 2 years in a supervisory role, managing engagement programs and employee experience initiatives.

In-depth experience in event planning management, internal communications, employee recognition programs, reports generation, vendor management.

TECHNICAL COMPETENCIES:

Employee Engagement Strategy -
Ability to design, implement, and evaluate employee engagement programs aligned with company culture and goals.

Communication Skills -
Strong verbal and written communication for crafting messages, surveys, campaigns, and presenting data-driven insights.

Event Planning & Execution
- Skilled in organizing and managing employee events, recognition programs, wellness initiatives, and team-building activities.

Employee Listening & Feedback Management -
Expertise in creating and analyzing surveys, focus groups, and feedback tools to capture employee sentiment and recommend actions.

Data Analysis & Reporting -
Ability to interpret engagement metrics, track participation, and provide actionable insights from employee feedback.

Problem-Solving & Critical Thinking -
Strong skills in identifying root causes of disengagement and proposing effective, people-centered solutions.

Collaboration & Cross-functional Coordination -
Proven ability to work with HR, Communications, L&D, and other departments to execute initiatives effectively.

Stakeholder Management -
Capable of influencing leaders and securing support for engagement programs and initiatives.

Project Management -
Strong organizational and time-management skills to lead multiple engagement initiatives simultaneously.

Proficiency in HR Systems and Tools -
Familiarity with platforms for surveys, internal communications, and HRIS tools.

Creative Thinking & Innovation -
Ability to design engaging content, campaigns, and programs that resonate across a diverse workforce.

KEY RESPONSIBILITIES:

1. Employee Engagement & Culture Development

Design and implement employee engagement strategies to enhance motivation, productivity, and workplace satisfaction.

Plan and execute engagement activities, including team-building events, wellness programs, and CSR initiatives.

Develop and manage employee recognition programs that align with company culture and values.

Monitor and address employee concerns, ensuring a positive employee experience.

2. Internal Communications & Branding

Develop and manage internal communication channels such as newsletters, emails, social media, and employee portals.

Craft compelling messages to drive engagement and ensure alignment with company objectives.

Collaborate with marketing and leadership to strengthen employer branding.

3. HR Analytics & Employee Experience Metrics

Conduct employee engagement surveys, focus group discussions, and feedback mechanisms.

Analyze survey results and propose initiatives to address concerns and improve engagement.

Track and report key engagement metrics to leadership for continuous improvement.

4. Event Planning & Program Execution

Lead the planning and execution of corporate events, town halls, and milestone celebrations.

Coordinate with vendors, speakers, and internal teams to ensure successful events.

Oversee logistics, budgeting, and post-event evaluations.

5. Collaboration & Stakeholder Engagement

Work closely with HR, leadership, and department heads to drive a culture of engagement.

Support change management initiatives to ensure smooth transitions and high employee morale.

Act as an advocate for employees by addressing concerns and providing feedback to HR leadership.

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5

Player Engagement Manager

Posted today

Job Viewed

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Job Description

Are you obsessed with creating unforgettable user experiences? Do loyalty programs, gamification loops, and eCommerce optimization excite you? If so, we want you to lead our charge in transforming how players engage with our platform.

We're on the hunt for a Player Engagement Manager who's equal parts strategist, creator, and optimizer — someone who understands what makes players tick and knows how to turn every interaction into a win. You'll be the mastermind behind the systems that keep players coming back: XP tiers, daily streaks, leaderboard glory, exclusive offers, and more.

This is an onsite position, where you'll collaborate closely with product, marketing, design, and development to craft experiences that are not only seamless but seriously fun.

What You'll Be Driving:

Player Experience & Gamification

• Build and evolve our loyalty systems, including XP tiers, reward structures, and progression loops
• Own gamified features like leaderboards, daily streaks, and bonus mechanics
• Design and manage compelling promotions and campaigns — from streak rewards to exclusive discounts
• Analyze player behavior and use insights to improve retention and lifetime value
• Partner with design and dev teams to bring engaging, gamified features to life

eCommerce & Site Operations

• Oversee and QA player-facing pages (homepage, shop, account dashboard, etc.)
• Collaborate with the CMO to optimize conversion through CTA testing, layout experiments, and offer funnels
• Manage and update daily promotional content, offers, and in-game banners
• Ensure a smooth purchase-to-reward experience, maximizing user satisfaction

What We're Looking For:

Required Experience & Skills

• 3+ years in eCommerce, iGaming, or gamified product operations
• Deep understanding of player psychology, engagement, and retention mechanics
• Hands-on experience managing loyalty systems, virtual currencies, and reward flows
• Skilled in A/B testing, behavioral analysis, and campaign performance tracking
• Comfortable in a fast-paced, agile environment with shifting priorities
• Passion for video games, game mechanics, or player-driven experiences

Bonus Points (Nice to Have)

• Experience with sweepstakes models, gamified campaigns, or virtual economies
• Background in seasonal campaign planning or limited-time events
• Strong familiarity with user analytics tools and optimization platforms

This advertiser has chosen not to accept applicants from your region.

Employee Engagement Manager

Pay and location details omitted for brevity in the refinement. This posting includes salary range and location information.

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Client Engagement Manager

Aidea is seeking a highly motivated and experienced Client Engagement Manager to lead our client engagement and success initiatives. Join us in creating transformative solutions for the building industry through our partnerships, innovations, and pioneering technologies.

Key Responsibilities:

• Conduct market research and gather intelligence.
• Perform comprehensive analyses of the competitive landscape, stakeholders, and trends shaping the market.
• Define market strategy for the sectors and identify competitive advantages for Aidea.
• Manage new business development activities, including potential client and lead tracking.
• Lead proposal and qualifications submissions, curating impactful image-driven portfolios of the firm's work.
• Identify client success and nurturing programs, ensuring the continuous building of long-term relationships with clients and partners.
• Represent the firm in client and professional organizations, attending functions as appropriate and nurturing new business leads.
• The candidate should be able to handle and assist in business growth through business development activities, account management, maintenance and acquisition.
• Solid understanding of various project typologies, scopes of services, and deliverables in architecture, planning, interior design, EGD, and VDC.
• Proven leadership and management skills with the ability to develop collaborative relationships within the firm and externally.
• Exceptional written and verbal communication skills with strong visual and storytelling ability.
• Ability to work effectively in an environment with multiple deadlines and stakeholders, executing and prioritizing tasks efficiently and accurately.
• Strong interpersonal skills and a positive, professional disposition.
• Ability to handle confidential matters related to clients, projects, and fee ranges.
• Proficiency in MS Office applications and familiarity with other software like Acrobat, Adobe Creative Suite CS6, and CRM.
• Demonstrated culture fit and alignment with the firm's image, values, and behaviors.

Qualifications:

• Bachelor's degree in architecture, engineering, or a related design field.
• Minimum of 10 years of relevant working experience.

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• Receive personalized job recommendations.

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